National Accounts Relationship Manager

Renaissance Life & Health Insurance Company of America•Indianapolis, IN

1d•$130,000 - $140,000•Remote

About The Position

The National Accounts Relationship Manager is responsible for the strategic management, retention, and profitable growth of a portfolio of large, complex, geographically diverse employer groups and broker or consultant relationships. As the primary relationship leader, this role develops account strategies, coordinates internal service delivery, leads renewal and implementation activities, resolves escalated issues, and identifies opportunities to expand dental, vision, life, disability, and ancillary coverage. The role combines consultative account leadership, financial and renewal acumen, and strong execution to deliver a consistent national client experience. The position is fully remote and based in Indianapolis, Indiana, with travel of up to 25% as needed. The role reports to the Director and performs other duties as needed or assigned. The salary range is $130,000–$140,000 plus variable compensation.

Requirements

Bachelor’s degree in business administration or a related field, or an equivalent combination of education, training, and experience.
At least five years of experience in employee benefits account management, sales, sales support, underwriting, or client service.
Experience leading renewals, client presentations, strategic business reviews, service escalations, and cross-functional account initiatives.
Ability to analyze and resolve complex problems, use independent judgment, and communicate effectively with internal and external contacts.
Proficiency in Microsoft Outlook, Excel, PowerPoint, and Word.
State health insurance license required, or must be obtained within three months of employment.
Willingness to learn and adopt new tools, technologies, and process improvements, including automation or AI-enabled solutions.
Use AI tools responsibly within company, security, and compliance guidelines.
Valid driver’s license and ability to operate a motor vehicle when necessary to implement and service groups.
Up to 25% travel as needed.

Nice To Haves

Experience with large, complex, or national accounts.
Group dental, vision, life, disability, and ancillary product knowledge.
Experience with Salesforce.com or a comparable CRM platform.

Responsibilities

Develop and execute strategic account plans for assigned national accounts, including retention, growth, client engagement, service delivery, and relationship objectives.
Build and maintain relationships with client decision-makers, benefits leaders, brokers, consultants, and other stakeholders across multiple locations or business units.
Serve as the primary point of accountability for the overall client experience and coordinate internal partners to provide timely, consistent, effective service.
Lead client and broker meetings, stewardship reviews, business reviews, and strategic planning discussions; communicate performance, trends, risks, and recommended actions.
Partner with sales leadership, underwriting, implementation, operations, claims, billing, and other teams to develop and deliver renewal strategies, rate actions, plan design alternatives, and proposals.
Analyze account performance, utilization, service metrics, financial results, and client feedback to identify risks, improvement opportunities, and solutions aligned with client objectives.
Identify and pursue opportunities to add lines of coverage, expand participation, and strengthen relationships while supporting profitable growth.
Negotiate and coordinate renewal appeals, service commitments, and plan changes with internal partners, brokers, consultants, and policyholders.
Lead or support finalist presentations, implementation planning, enrollment strategy, open enrollment meetings, and communication planning for new and existing national accounts.
Develop account-specific service strategies and escalation plans; own resolution of complex, non-routine issues and communicate progress through closure.
Anticipate accounts at risk, document concerns and action plans, and engage appropriate leaders and partners early to support retention.
Maintain complete and accurate client documentation, opportunities, issues, meetings, commitments, and follow-up activities in Salesforce.
Keep clients and brokers informed of product, service, process, and policy enhancements that may affect their benefit programs.
Serve as a subject matter resource to account management and sales associates; share best practices and contribute to training and development as appropriate.
Identify process, policy, technology, or service gaps that may affect client satisfaction and collaborate with internal partners to implement improvements.
Participate in departmental and enterprise initiatives that improve service, efficiency, knowledge, and the client experience.
Perform other duties and responsibilities as needed or assigned by the Director.