National Account Sales Coordinator

Batteries Plus•Hartland, WI

About The Position

The National Account Sales Coordinator provides administrative and customer service support to National Accounts customers, Batteries Plus stores, the Commercial Sales team, and internal departments. The role helps ensure an efficient experience for Commercial Sales stakeholders through order processing, issue resolution, and sales program administration. It is based in a standard office environment and involves regular computer use and standard office equipment.

Requirements

High school diploma or equivalent required.
1–3 years of experience in order management, sales support, or customer service.
Strong problem-solving and decision-making skills, with sound judgment in resolving issues.
Proficiency with point-of-sale systems, order management systems, Salesforce, Google platforms, and Microsoft platforms; ability to learn and adapt to new technology platforms.
Strong organization and attention to detail, with the ability to manage multiple priorities with urgency.

Nice To Haves

Associate’s degree in Business or a related field.
Previous experience in retail or commercial sales environments, a Product Support Center, or Order Management.

Responsibilities

Serve as the primary contact for store-level National Account Sales inquiries.
Respond to customer questions about orders, invoices, returns, and credits.
Coordinate inbound and outbound customer communications to support timely responses, issue resolution, and service quality.
Work with internal departments to address issues affecting the Commercial Sales process.
Enter and process orders, quotes, returns, credits, and third-party invoices accurately and promptly.
Monitor inbound and outbound shipment status and provide updates to customers and stores as needed.
Monitor daily KPIs and follow up with stores to resolve order, invoice, shipping, and delivery issues.
Identify and correct order-process inefficiencies through communication with stores and customers.
Partner with Accounting to resolve invoice discrepancies and payment issues.
Prepare and update customer agreements, preferred vendor agreements, and order forms in applicable systems.
Maintain contract pricing in the EC Admin application, including adding or removing parts.
Prepare monthly sales reports for customers and the Commercial Sales team.
Support the Sales team with product cross-referencing and customer inquiries.
Complete assigned projects within specified timeframes.