Named Account Manager

Accenture•Atlanta, GA

2d•$22 - $64•Onsite

About The Position

The Named Account Manager owns the strategy, customer relationships, and commercial growth of a portfolio of strategic accounts. Serving as a trusted advisor to customer executives on AI strategy, this role helps customers shape their ambitions, prioritize high-impact opportunities, and build roadmaps for enterprise-wide adoption. The manager aligns internal teams to deliver measurable business outcomes, leads strategic expansion opportunities, and proactively manages risks to customer success and the long-term partnership. The role uses customer usage, adoption, and consumption data to identify growth opportunities, expand use cases, and increase revenue across assigned accounts. It combines consultative selling with account management and commercial judgment to help customers realize measurable value from AI. The position is based in Accenture’s Atlanta, Georgia office and requires working there five days per week.

Requirements

At least 2 years of experience in B2B account management, customer success, inside sales, renewals, or consumption-based selling in a SaaS, cloud, AI, or technology environment.
At least 2 years of experience with quotas, targets, or revenue assignments.
Strong consultative selling, discovery, negotiation, presentation, and objection-handling skills.
Excellent written and verbal communication skills.
Customer-first approach and ability to establish credibility and trusted relationships.
Strong commercial judgment and ability to balance customer outcomes with business objectives.
Ability to manage multiple accounts, priorities, opportunities, and customer escalations simultaneously.
Ability to engage stakeholders from day-to-day users to senior executives.
Strong organizational skills, attention to detail, and follow-through.
Ability to work effectively in a fast-paced and evolving environment.

Nice To Haves

Demonstrated experience growing existing accounts through usage-led, consumption-based, or land-and-expand sales motions.
Previous experience managing a portfolio of existing customer accounts.
Demonstrated ability to identify and progress upsell and cross-sell opportunities.
Experience working with SaaS, AI, cloud-based, or other technology solutions.
Experience using Salesforce or another CRM platform.
Familiarity with MEDDPICC, BANT, or another consultative sales methodology.

Responsibilities

Own and actively manage a portfolio of existing strategic accounts, serving as the primary customer contact and trusted advisor.
Understand customer business priorities, AI strategy, use cases, organizational structure, and success criteria; build relationships with stakeholders at multiple levels.
Establish a consistent customer engagement cadence and maintain strategic account plans covering goals, stakeholders, adoption opportunities, commercial potential, risks, and next steps.
Identify, develop, and close upsell and cross-sell opportunities; analyze usage, adoption, account activity, and business priorities to uncover expansion opportunities.
Recommend products, features, commercial structures, and use cases that address customer needs; manage expansion pipeline and maintain accurate forecasts.
Lead the sales cycle, including discovery, solution positioning, objection handling, negotiation, and deal progression, while pursuing expansion revenue, pipeline, adoption, and engagement targets.
Help customers maximize product and service value; address low adoption, limited engagement, unresolved issues, and churn risks with clear action plans.
Support renewal readiness, identify evolving customer needs and additional use cases, and communicate customer feedback, product gaps, competitive insights, and recurring challenges internally.
Own coordination of commercial, billing, product, contractual, and operational customer issues; assess impact, involve appropriate teams, communicate progress, escalate when needed, and follow issues through to resolution.
Identify recurring customer issues and recommend process improvements to reduce friction.
Collaborate with Management, Support, Solutions, Finance, Legal, Product, and Operations; coordinate resources and ensure clear handoffs, ownership, and accountability.
Share customer insights and commercial opportunities with stakeholders and contribute to team best practices, enablement, account reviews, and process improvement.
Maintain accurate CRM records for customer interactions, account plans, opportunities, risks, and next steps; keep pipeline stages, close dates, and forecasts current.
Prepare account updates for leadership, maintain knowledge of products, pricing, commercial policies, customer use cases, and competitors, and follow established sales and customer processes.