Named Account Manager

Accenture•Atlanta, GA

1d•Onsite

About The Position

The Named Account Manager owns the strategy, customer relationships, and commercial growth of a portfolio of strategic accounts. Acting as a trusted advisor to customer executives on AI strategy, the role helps customers shape their ambitions, prioritize high-impact opportunities, and develop roadmaps for enterprise-wide adoption. The manager aligns internal teams to deliver measurable business outcomes, leads strategic expansion opportunities, and proactively manages risks to customer success and long-term partnerships. Customer usage, adoption, and consumption data are used to identify growth opportunities, expand use cases, and increase revenue across assigned accounts. The role combines consultative selling, account management, and commercial judgment with a focus on helping customers realize measurable value from AI. It is based in Accenture’s Atlanta, Georgia office five days a week. Accenture lists hourly compensation ranges by state and offers medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Requirements

At least 2 years of experience in B2B account management, customer success, inside sales, renewals, or consumption-based selling in a SaaS, cloud, AI, or technology environment.
At least 2 years of experience with quotas, targets, or revenue assignments.
Strong consultative selling, discovery, negotiation, presentation, and objection-handling skills.
Excellent written and verbal communication skills.
Customer-first mindset and ability to establish credibility and build trusted relationships.
Strong commercial judgment and ability to balance customer outcomes with business objectives.
Ability to manage multiple accounts, priorities, opportunities, and customer escalations simultaneously.
Comfort engaging stakeholders ranging from day-to-day users to senior executives.
Strong organizational skills, attention to detail, and ownership of follow-through.
Ability to work effectively in a fast-paced and evolving environment.
Ability to work in Accenture’s Atlanta, Georgia office five days per week.

Nice To Haves

Demonstrated experience growing existing accounts through usage-led, consumption-based, or land-and-expand sales motions.
Previous experience managing a portfolio of existing customer accounts.
Demonstrated ability to identify and progress upsell and cross-sell opportunities.
Experience with SaaS, AI, cloud-based, or other technology solutions.
Experience using Salesforce or another CRM platform.
Familiarity with MEDDPICC, BANT, or another consultative sales methodology.

Responsibilities

Own and actively manage a portfolio of existing strategic accounts, serving as the primary contact and trusted advisor for assigned customers.
Understand customers’ business priorities, AI strategies, use cases, organizational structures, and success criteria.
Build relationships with stakeholders at multiple levels, including senior executives, decision-makers, procurement teams, champions, and users.
Maintain a consistent customer engagement cadence through discovery meetings, business reviews, strategic check-ins, and proactive outreach.
Create and maintain strategic account plans covering customer goals, stakeholders, adoption opportunities, commercial potential, risks, and next actions.
Identify, develop, and close upsell and cross-sell opportunities within the existing customer portfolio.
Analyze customer usage, product adoption, account activity, and business priorities to uncover expansion opportunities.
Recommend products, features, commercial structures, and use cases aligned with customer needs.
Build and manage an expansion pipeline, maintain accurate forecasts, and lead the sales cycle through discovery, solution positioning, objection handling, negotiation, and deal progression.
Achieve or exceed expansion revenue, pipeline generation, adoption, and account engagement targets.
Help customers maximize the value they receive from company products and services.
Identify low adoption, limited engagement, unresolved issues, and potential churn risks; develop plans to improve adoption, rebuild engagement, and protect relationships.
Identify additional products and use cases that support customers’ evolving business objectives, and support renewal readiness by identifying commercial risks early.
Gather and communicate customer feedback, product gaps, competitive insights, and recurring challenges to internal stakeholders.
Take ownership of customer experience when commercial, billing, product, contractual, or operational issues arise; assess impact and coordinate with appropriate teams.
Communicate issue timelines, progress, and next steps; escalate high-impact or time-sensitive concerns and follow issues through to resolution.
Identify recurring customer issues and recommend process improvements to reduce friction.
Collaborate with Management, Support, Solutions, Finance, Legal, Product, and Operations teams to deliver a consistent customer experience.
Coordinate internal resources and ensure clear handoffs, ownership, and accountability across teams involved in an account.
Share customer insights and commercial opportunities; contribute to team best practices, enablement sessions, account reviews, and process improvement.
Maintain accurate and timely CRM records of customer interactions, account plans, opportunities, risks, and next steps.
Keep expansion opportunities, pipeline stages, close dates, and forecasts current and reliable; prepare account updates and communicate progress, blockers, and support needs to leadership.
Maintain current knowledge of product capabilities, pricing, commercial policies, customer use cases, and the competitive landscape.
Follow established sales, contracting, forecasting, escalation, and customer communication processes.