MWR Recreation Assistant

Commander, Navy Installations Command•San Diego, CA

About The Position

Performs a variety of duties supporting the Morale, Welfare, and Recreation (MWR) Community Recreation program. Support may include special events, recreation information and resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, Library, Liberty, grab-and-go, movies, and outdoor recreation. The position provides customer service and information, supports day-to-day administration of assigned programs, assists with trips and recreation activities, maintains equipment and inventories, processes registrations and sales, and supports event planning and execution. It also contributes to community outreach, partnerships, promotion, staff recruitment and scheduling, and program recordkeeping. Work takes place indoors and outdoors; administrative duties are performed in an office setting. Schedules are not fixed and may include irregular hours.

Requirements

Experience related to customer service and/or recreation activity-based functions, or a combination of such experience.
Ability to organize, plan, and administer special events and entertainment activities.
Ability to work independently, make sound decisions, and communicate effectively orally and in writing.
Knowledge of the goals, principles, techniques, and procedures used to organize, plan, and conduct leisure-time activities.
Knowledge of the Navy MWR mission and the scope of Community Recreation activities and their suitability for individuals, groups, ages, and interests.
Knowledge of the functions, procedures, and operations of recreation activities.
Strong customer service skills.
Ability to maintain records, compile and organize data for reports, and research recreation topics for customers.
Ability to follow oral and written instructions.
Knowledge of computers, office procedures, and print production.
Must successfully pass E-Verify employment verification and resolve any discrepancies as a condition of employment.
Must meet federal suitability requirements, including successful completion of a background investigation.
May be required to obtain and maintain Emergency First Responder or CPR, Food Handler, and/or C.A.R.E. certification within 90 days of hire.
Must remain drug-free throughout federal employment.
May be required to complete a one-year probationary period.
Must participate in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment.

Responsibilities

Provide customer service and information about Community Recreation programs and activities, including checking patron eligibility and explaining offerings.
Open and close facilities, order and restock supplies, and prepare snack bar menu items or pre-packaged retail items.
Assist with day-to-day administration of assigned programs, including submitting event after-action reports, collecting patronage data, and entering program data.
Provide day and weekend trips and assist with workshops, clinics, and events in leisure and recreation skills.
Conduct inventory, maintain inventory controls and equipment, and ensure rental and check-out forms and procedures are followed.
Check equipment and resources in and out, collect applicable rental fees, inventory items, inspect returns, and report damage or loss to a supervisor or program lead.
Assist customers with Internet registrations, initial log-ins, and event registrations.
Accurately process daily sales transactions and complete a Daily Activity Report at the end of each shift.
Collect fees for tickets, retail and rental items, classes, trips, and other programs using Point of Sales and computer programs.
Support event setup and breakdown and follow up on maintenance trouble calls for equipment or facility issues.
Adhere to NAVMED P-5010 sanitation requirements.
Research and provide information and referrals for recreational opportunities on and off base.
Assist with proposals, agreements, and follow-up, and conduct community outreach to develop contacts and working partnerships.
Promote MWR facilities, events, and online MWR Library Program e-reading resources; assist with electronic and multimedia support tools and entertainment and promotion scheduling.
Assist with planning, coordinating, publicizing, marketing, and executing MWR programs and special events.
Support the command's adherence to EEO principles and policies.
Assist with recruitment, training, and scheduling of Community Recreation staff.
Perform administrative duties using software to track inventories, patron usage and comments, and program standards metrics.
Perform other duties as assigned that pertain to the position.