MWR Recreation Assistant (Golf)

Commander, Navy Installations Command•San Diego, CA

5d•Onsite

About The Position

This position is located in Golf at the Morale, Welfare and Recreation (MWR) Department of Naval Base San Diego, Admiral Baker Golf Course. Its primary purpose is to sell golf equipment and supplies and collect green fees and golf cart fees from patrons. The position also provides customer service and operational support for Community Recreation programs and activities, including facility operations, sales, rentals, registrations, events, outreach, and administrative duties. Work takes place indoors and outdoors, with administrative work performed in a normal office setting. There is no fixed schedule, and irregular hours may include early or late shifts, evenings, weekends, and holidays when needed. Protective clothing or equipment may be required as situations warrant. The selectee must pass E-Verify and federal suitability checks. Certain certifications may need to be obtained and maintained within 90 days of hire, depending on requirements.

Requirements

Combination of experience related to customer service and/or recreation activity-based functions.
Ability to organize, plan, and administer special events and entertainment activities.
Ability to work independently and make sound decisions.
Ability to communicate effectively orally and in writing.
Knowledge of the goals, principles, techniques, and procedures used in organizing, planning, and conducting leisure-time activities.
Knowledge of the Navy MWR mission and the scope of Community Recreation activities and their suitability for individuals, groups, ages, and interests.
Knowledge of recreation activity functions, procedures, and operations.
Strong customer service skills.
Ability to maintain records, compile and organize data for reports, and research recreation topics for dissemination to customers.
Ability to follow oral and written instructions.
Knowledge of computers, office procedures, and print production.
Must successfully pass the E-Verify employment verification check and resolve any discrepancies as a condition of employment.
Must meet federal suitability requirements, including successful completion of a background investigation.
May be required to obtain and maintain Emergency First Responder or Cardiopulmonary Resuscitation, Food Handlers, and/or C.A.R.E. (Controlling Alcohol Risks Effectively) certification within 90 days of hire.
Must participate in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment.
May be required to complete a one-year probationary period.
If installation access is required, must establish identity in accordance with Real ID Act requirements if the candidate does not have a REAL ID.

Nice To Haves

PGA Associate or PGA Class A Membership preferred.

Responsibilities

Sell golf equipment and supplies and collect green fees and golf cart fees from patrons.
Provide customer service, information, and support for Community Recreation programs and activities, including checking patron eligibility and explaining activities and offerings.
Open and close facilities, order and restock supplies, and prepare snack bar menu items or prepackaged retail items.
Collect fees for ticket, retail, rental, class, trip, and other program transactions using point-of-sale and computer programs; ensure transaction accuracy and complete a Daily Activity Report at the end of each shift.
Assist customers with Internet registrations, initial log-ins, and event registrations.
Check recreation equipment and resources in and out, collect applicable rental fees, complete inventories and return inspections, and report damage or loss to a supervisor or program lead.
Ensure rental and checkout forms are complete and reservation and checkout procedures are followed.
Maintain inventory controls and equipment accountability for program equipment and resources.
Assist with traditional and non-traditional workshops, clinics, events, and day and weekend recreation trips in leisure skill areas.
Assist with day-to-day administration of assigned programs, including after-action reports, patronage data collection, and program data entry.
Inventory equipment, retail goods, supplies, and other items with cash value; perform administrative duties using software to track inventories, patron usage and comments, and program standards metrics.
Assist with recruitment, training, and scheduling of Community Recreation staff.
Support adherence to EEO principles and policies.
Assist in planning, coordinating, publicizing, marketing, and executing MWR programs and special events; schedule entertainment and promotions and update electronic and multimedia support tools as needed.
Promote MWR facilities and events through on-base outreach and promote online MWR Library Program recreational e-reading resources.
Develop working partnerships with on-base and off-base organizations and conduct community outreach to develop contacts.
Assist in creating professional proposals, executing agreements, and following up.
Research and provide information and referrals about recreational opportunities for individuals and families on and off base.
Follow NAVMED P-5010 sanitation requirements.
Initiate and follow up on maintenance trouble calls to resolve equipment or facility issues.
Support setup and breakdown for Community Recreation events.
Perform other duties related to the position as assigned.