MVA Branch Manager II (Harford County)

Maryland Department of Transportation•Harford County, MD

1d•Onsite

About The Position

The Motor Vehicle Administration is seeking a dynamic, progressive candidate for an MVA Branch Manager II – Field Operations role focused on premier customer service and innovative solutions. The position assists in managing complex transportation operations, serves as a member of the MVA leadership team, and calls for a results-oriented leader who can foster collaboration. The position is in Harford County and is an Executive Service appointment serving at the pleasure of the Appointing Authority. The role plans, leads, directs, organizes, and oversees assigned branch operations, audits, compliance, and customer service. It works with employees to resolve customer problems, manages and evaluates staff work, acts as a change agent, develops workflow efficiencies, and operates in a union environment. Employees may be assigned duties requiring operation of a motor vehicle; those employees must hold a valid Maryland motor vehicle operator’s license.

Requirements

Three years of leadership experience for the Assistant Manager level or five years for the Manager level; experience in a fast-paced, customer-focused environment is preferred.
Two years of experience working in State or Federal Government.
Ability to analyze data to inform organizational decisions.
Excellent critical-thinking skills.
Experience managing and adjusting staffing levels of large teams to meet business needs.
Excellent people skills and customer service experience.
Excellent written and verbal communication skills.
Ability to provide input on and implement policy and procedure changes.
Desire to serve the public by providing premier customer service.
A valid Maryland motor vehicle operator’s license is required for employees assigned duties that require operating a motor vehicle.

Nice To Haves

Bachelor’s degree from an accredited college or university.
Three years of experience managing operations of a retail-banking branch, an independent unit of a larger retail organization, or a subordinate section within a nonprofit or governmental transportation or regulatory organization.
Three years of experience supervising a subordinate section or unit that processes driver’s licenses, vehicle titles or registrations, insurance compliance, or a related function.
Additional management or supervisory experience of the described type may substitute for required education at one year of experience for 30 credit hours, up to four years of education.

Responsibilities

Plan, lead, direct, organize, and oversee assigned branch operations, audits, compliance, and customer service.
Work with employees to solve customer problems.
Plan, assign, schedule, and evaluate the work of subordinate supervisors, driver license agents, customer agents, maintenance staff, and support staff.
Act as a change agent within the MVA.
Develop workflow efficiencies.
Work in a union environment.