MVA Branch Manager II (Baltimore County)

Maryland Department of Transportation•Baltimore County, MD

About The Position

The MVA Branch Manager II - Field Operations assists in managing complex transportation operations and is a member of the MVA leadership team. The role calls for a results-oriented leader who fosters a collaborative environment and delivers premier customer service through innovative ideas and solutions. The position serves at the pleasure of the Appointing Authority and is part of the Executive Service. The position oversees assigned branch operations, audits, compliance, customer service, and staff work. It also involves working in a union environment and serving as a change agent within the MVA. Current vacancies are in Baltimore County.

Requirements

Three years of leadership experience for the Assistant Manager level or five years for the Manager level; experience in a fast-paced, customer-focused environment is preferred.
Two years of experience working in State or Federal Government.
Ability to analyze data to inform organizational decisions.
Excellent critical-thinking, interpersonal, customer-service, written, and verbal communication skills.
Experience managing and adjusting staffing levels of large teams to meet business needs.
Ability to provide input on and implement policy and procedure changes.
Desire to serve the public by providing premier customer service.
Employees assigned duties requiring operation of a motor vehicle must possess a motor vehicle operator's license valid in Maryland.
Applicants must be legally authorized to work in the United States.

Nice To Haves

Bachelor's degree from an accredited college or university.
Three years of experience managing operations of a retail-banking branch, an independent unit within a larger retail organization, or a subordinate section within a nonprofit or governmental transportation or regulatory organization.
Three years of experience supervising a subordinate section or unit handling drivers' licenses, vehicle titles or registration, insurance compliance, or a related function.

Responsibilities

Plan, lead, direct, organize, and oversee assigned branch operations, audits, compliance, and premier customer service.
Work with employees to solve customer problems.
Plan, assign, schedule, and evaluate the work of subordinate supervisors, driver license agents, customer agents, maintenance staff, and support staff.
Act as a change agent within the MVA.
Develop workflow efficiencies.