MVA Branch Manager II (Anne Arundel County)

Maryland Department of Transportation•Anne Arundel County, MD

About The Position

The MVA Branch Manager II – Field Operations assists in managing complex transportation operations and is a member of the MVA leadership team. The role calls for a results-oriented leader who can foster collaboration and deliver premier customer service through innovative ideas and solutions. The position serves at the pleasure of the Appointing Authority and is part of the Executive Service. Current vacancies are in Anne Arundel County. The role oversees assigned branch operations, audits, compliance, and customer service; supports employees in resolving customer problems; and plans, assigns, schedules, and evaluates the work of subordinate supervisors and staff. The position also promotes change and workflow efficiencies and operates in a union environment. Although the posting refers to an Assistant Branch Manager II in its introductory description, the listed position is MVA Branch Manager II.

Requirements

Three years of leadership experience for an Assistant Manager or five years for a Manager; experience in a fast-paced, customer-focused environment is preferred.
Two years of experience working in State or Federal Government.
Ability to analyze data to inform organizational decisions.
Excellent critical-thinking skills.
Experience managing and adjusting staffing levels of large teams to meet business needs.
Excellent people skills and customer-service experience.
Excellent written and verbal communication skills.
Ability to provide input on and implement policy and procedure changes.
Desire to serve the public by providing premier customer service.
A valid Maryland motor vehicle operator’s license is required for employees assigned duties that require operating a motor vehicle.

Nice To Haves

Bachelor’s degree from an accredited college or university.
Three years of experience managing the operations of a retail-banking branch, an independent unit of a larger retail organization, or a subordinate section within a nonprofit or governmental transportation or regulatory organization; alternatively, three years supervising a subordinate section or unit handling driver’s licenses, vehicle titles or registration, insurance compliance, or a related function.
Additional management or supervisory experience may substitute year-for-year for required education, at one year of experience per 30 credit hours, for up to four years of education.

Responsibilities

Plan, lead, direct, organize, and oversee assigned branch operations, audits, compliance, and customer service.
Work with employees to solve problems for customers.
Plan, assign, schedule, and evaluate the work of subordinate supervisors, driver license agents, customer agents, maintenance staff, and support staff.
Act as a change agent within the MVA.
Develop workflow efficiencies.
Work in a union environment.