MVA Assistant Branch Manager II (Anne Arundel County)

Maryland Department of Transportation•Anne Arundel County, MD

About The Position

The Motor Vehicle Administration (MVA) is seeking a dynamic, progressive MVA Assistant Branch Manager II for Field Operations. This position assists the MVA Branch Manager in managing complex transportation operations and is a member of the MVA leadership team. The role calls for a results-oriented individual who can foster a collaborative environment and deliver premier customer service through innovative ideas and solutions. The position is in Anne Arundel County and serves at the pleasure of the Appointing Authority. It is an Executive Service position, Grade 18, and the incumbent is not a member of a covered bargaining unit.

Requirements

Excellent critical-thinking skills.
Experience managing and adjusting staffing levels of large teams to fit business needs.
Excellent people skills and customer-service experience.
Excellent written and verbal communication skills.
Ability to provide input on and implement policy and procedure changes.
Desire to act as a public servant and provide premier customer service.
Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment.
Two years of experience working in State or Federal Government.
Employees assigned duties requiring operation of a motor vehicle must possess a motor vehicle operator's license valid in Maryland.

Nice To Haves

Associate of Arts degree from an accredited college or university.
Three years of experience supervising the operations of a retail-banking branch; an independent unit of a larger retail organization; or a subordinate section within a nonprofit or governmental transportation or regulatory organization.
Alternatively, three years of experience supervising a subordinate section or unit that processes driver licenses, vehicle titles or registrations, insurance compliance, or a related function.

Responsibilities

Assist the Branch Manager in planning, leading, directing, organizing, and overseeing assigned branch operations, audits, compliance, and customer service.
Work with employees to solve customer problems.
Plan, assign, schedule, and evaluate the work of subordinate supervisors, driver license agents, customer agents, maintenance staff, and support staff.
Act as a change agent within the MVA.
Develop workflow efficiencies.
Work in a union environment.