MVA Branch Manager II (Prince George County)

Maryland Department of Transportation•Prince George's County, MD

About The Position

The MVA Branch Manager II – Field Operations assists in managing complex transportation operations and serves as a member of the MVA leadership team. The position calls for a results-oriented leader who can foster collaboration and deliver premier customer service through innovative ideas and solutions. The role serves at the pleasure of the Appointing Authority and is part of the Executive Service. Current vacancies are in Prince George's County. The position oversees assigned branch operations, audits, compliance, customer service, and staff. It works in a union environment and contributes to organizational change and workflow improvements. Employees assigned duties requiring motor-vehicle operation must hold a motor vehicle operator's license valid in Maryland. Preferred qualifications include a bachelor's degree and qualifying experience managing or supervising relevant branch, unit, section, or transportation and regulatory operations. Additional qualifying supervisory or management experience may substitute for education as described in the posting.

Requirements

Three years of leadership experience for the Assistant Manager level or five years for the Manager level; experience in a fast-paced, customer-focused environment is preferred.
Two years of experience working in State or Federal Government.
Ability to analyze data to inform organizational decisions.
Excellent critical-thinking skills.
Experience managing and adjusting staffing levels of large teams to meet business needs.
Excellent people skills and customer service experience.
Excellent written and verbal communication skills.
Ability to provide input on and implement policy and procedure changes.
Desire to serve the public by providing premier customer service.
For employees assigned duties requiring operation of a motor vehicle: a motor vehicle operator's license valid in Maryland.
Applications must clearly describe relevant work experience and include dates (month and year).

Nice To Haves

Bachelor's degree from an accredited college or university.
Three years of experience managing operations of a retail-banking branch, an independent unit of a larger retail organization, or a subordinate section within a nonprofit or governmental transportation or regulatory organization.
Three years of experience supervising a subordinate section or unit that processes driver licenses, vehicle titles or registrations, insurance compliance, or a related function.

Responsibilities

Plan, lead, direct, organize, and oversee assigned branch operations, audits, compliance, and customer service.
Work with employees to solve customer problems.
Plan, assign, schedule, and evaluate the work of subordinate supervisors, driver license agents, customer agents, maintenance staff, and support staff.
Act as a change agent within the MVA.
Develop workflow efficiencies.
Work in a union environment.