MVA Assistant Branch Manager II (Prince George's County)

Maryland Department of Transportation•Prince George's County, MD

About The Position

The MVA Assistant Branch Manager II - Field Operations assists the MVA Branch Manager in managing complex transportation operations. As a member of the MVA leadership team, this role calls for a results-oriented leader who can foster collaboration, deliver premier customer service, and develop innovative solutions. The position serves at the pleasure of the Appointing Authority and is part of the Executive Service. The position supports assigned branch operations, audits, compliance, staffing, and customer service. It works with employees to address customer problems, oversees the work of subordinate supervisors and staff, acts as a change agent, and develops workflow efficiencies. The position operates in a union environment, although the incumbent is not a member of a covered bargaining unit. Employees assigned duties requiring motor vehicle operation must possess a Maryland-valid motor vehicle operator's license. The selected candidate may be subject to background and reference checks and the State's Substance Abuse Policy, including possible drug testing.

Requirements

Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment.
Two years of experience working in State or Federal Government.
Excellent critical-thinking skills.
Experience managing and adjusting staffing levels of large teams to fit business needs.
Excellent people skills and customer service experience.
Excellent written and verbal communication skills.
Ability to provide input on and implement policy and procedure changes.
Desire to act as a public servant and provide premier customer service.
Employees assigned duties requiring operation of a motor vehicle must possess a motor vehicle operator's license valid in Maryland.

Nice To Haves

Associate of Arts degree from an accredited college or university.
Three years of experience supervising operations of a retail-banking branch; an independent unit of a larger retail organization; or a subordinate section within a nonprofit or governmental transportation or regulatory organization.
Alternatively, three years of experience supervising a subordinate section or unit that processes driver's licenses, vehicle titles or registrations, insurance compliance, or a related function.
Additional accredited college or university education may substitute for up to one year of required experience at 30 credit hours per year.
Additional qualifying experience may substitute for up to two years of required education at one year of experience for 30 credit hours.

Responsibilities

Assist the Branch Manager in planning, leading, directing, organizing, and overseeing assigned branch operations, audits, compliance, and premier customer service.
Work with employees to solve problems for customers.
Plan, assign, schedule, and evaluate the work of subordinate supervisors, driver license agents, customer agents, maintenance staff, and support staff.
Act as a change agent within the MVA.
Develop workflow efficiencies.