MVA Assistant Branch Manager II (Baltimore County)

Maryland Department of Transportation•Baltimore County, MD

1d•Onsite

About The Position

The MVA Assistant Branch Manager II – Field Operations assists the MVA Branch Manager in managing complex transportation operations. As a member of the MVA leadership team, the position calls for a results-oriented individual who can foster a collaborative environment and deliver premier customer service through innovative ideas and solutions. This position is in Baltimore County, is classified as Grade 18 Executive Service, and serves at the pleasure of the Appointing Authority. The role involves supporting branch operations, audits, compliance, staffing, employee supervision, and workflow improvement. It operates in a union environment, although the incumbent is not a member of a covered bargaining unit. Employees assigned duties requiring operation of a motor vehicle must hold a valid Maryland motor vehicle operator’s license.

Requirements

At least three years of leadership experience, preferably in a fast-paced, customer-focused environment.
Two years of experience working in State or Federal Government.
Excellent critical-thinking skills.
Excellent people skills and customer-service experience.
Excellent written and verbal communication skills.
Ability to provide input on and implement changes to policy and procedure.
Desire to serve the public by providing premier customer service.
A valid Maryland motor vehicle operator’s license is required for employees assigned duties that require operating a motor vehicle.

Nice To Haves

Associate of Arts degree from an accredited college or university.
Three years of experience supervising operations of a retail-banking branch, an independent unit of a larger retail organization, or a subordinate section within a nonprofit or governmental transportation or regulatory organization; alternatively, three years supervising a subordinate section or unit that processes driver’s licenses, vehicle titles or registrations, insurance compliance, or a related function.
Additional education may substitute for up to one year of required experience at a rate of 30 credit hours per year.
Additional qualifying experience may substitute for up to two years of required education at a rate of one year of experience for 30 credit hours of education.

Responsibilities

Assist the Branch Manager in planning, leading, directing, organizing, and overseeing assigned branch operations, audits, compliance, and customer service.
Work with employees to solve customer problems.
Plan, assign, schedule, and evaluate the work of subordinate supervisors, driver license agents, customer agents, maintenance staff, and support staff.
Act as a change agent within the MVA.
Develop workflow efficiencies.
Provide input on and implement changes to policy and procedure.
Manage and adjust staffing levels of large teams to meet business needs.