Music Studio Manager (Operations & Student Relations)
About The Position
Musicologie is seeking an on-site Music Studio Manager to lead the studio’s customer experience, enrollment growth, team, and daily operations. The role is also referred to by Musicologie as Community Manager and is a general manager position reporting to the Studio Owner. The manager serves as the welcoming face of the studio, builds relationships with students, families, and teachers, and helps make music lessons a delightful experience. The manager handles family communications and concerns, student enrollment and onboarding, teacher hiring and development, scheduling, and studio operations. They also coordinate recitals and community events, maintain accurate billing and studio records, oversee the facility, and manage supplies and instrument-related inventory. The role is on-site and typically scheduled from 12:00 PM to 8:00 PM, Monday through Friday or Tuesday through Saturday, with required presence during peak lesson hours and some weekend hours for events and concerts.
Requirements
- Experience in a customer-facing role such as sales, hospitality, or customer service.
- A warm, welcoming personality and ability to build trust with families and teachers.
- Leadership ability and capacity to motivate a diverse team of creative people.
- Clear verbal and written communication skills, in person, by phone, and in writing.
- Attention to detail and ability to multitask across sales calls, student concerns, and event planning.
- Conflict-resolution and problem-solving skills under pressure.
- Self-starter mindset and confidence working as an independent operator.
- Comfort learning new technology, including proprietary studio management software, Slack, and Google Workspace.
Nice To Haves
- Music education background or genuine passion for music and the performing arts.
- Experience managing a music school, lesson studio, or arts program.
- Experience with CRM and music studio management software such as MyMusicStaff, Opus1, Pike13, Mindbody, or TeacherZone.
- Music retail or instrument accessories sales experience.
Responsibilities
- Serve as the welcoming face of the studio, especially during peak after-school hours.
- Manage family and parent communication about scheduling, policies, and studio events.
- Resolve student, parent, and teacher concerns with care and sound judgment.
- Plan recitals, student concerts, showcases, and community events.
- Respond promptly and warmly to new student inquiries by phone, text, and email.
- Guide families through enrollment and onboarding, from initial contact to scheduling the first lesson.
- Match students with appropriate teachers and support student retention.
- Use Musicologie marketing systems to promote the studio and grow its community.
- Hire, onboard, train, and coach music teachers using Musicologie’s systems.
- Oversee teacher and staff scheduling and roster management.
- Support curriculum coordination across the teaching team.
- Build a supportive, collaborative, high-performing team.
- Oversee daily studio operations, scheduling, and facility maintenance.
- Manage billing, invoicing, and payment collection, and maintain accurate data in studio management software.
- Order supplies and materials and manage instrument inventory and merchandise, including instrument accessories.
Benefits
- Available health benefits
- Paid time off
- Comprehensive paid on-the-job training
- Supportive company culture centered on music, creativity, and growth
- Incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
