Music Studio Manager (Operations & Student Relations)

Musicologie Langhorne•Langhorne, PA

1d•Onsite

About The Position

The Music Studio Manager is the on-site leader of a Musicologie studio and is accountable for its customer experience, enrollment growth, team, and day-to-day operations. The role focuses on welcoming and supporting students and families, converting inquiries into enrollments, leading and coordinating teachers, and ensuring the studio operates smoothly. Musicologie also refers to this position as a Community Manager, and describes it as a General Manager role reporting to the Studio Owner. The manager serves as the main contact for families and parents, handles scheduling and policy questions, resolves concerns, and plans recitals and community events. They manage student inquiries, enrollment, onboarding, teacher matching, and retention; hire, onboard, train, and coach teachers; and oversee scheduling and roster management. They also manage studio scheduling, facility upkeep, billing, invoicing, payment collection, accurate records in studio software, supplies, instruments, and merchandise. This is a full-time, on-site position, typically scheduled from 12:00 PM to 8:00 PM on Monday through Friday or Tuesday through Saturday. Presence is required during peak lesson hours, approximately 3:30 PM to 7:30 PM, and some weekend hours are required for studio events and concerts. Compensation is $42,000–$47,000 per year based on experience and performance, plus incentive pay.

Requirements

Experience in a customer-facing role such as sales, hospitality, or customer service.
A warm, welcoming personality and ability to build trust with families and teachers.
Natural leadership ability and the ability to motivate a diverse team of creative people.
Clear verbal and written communication skills, in person, by phone, and in writing.
Attention to detail and ability to multitask across sales calls, student concerns, and event planning.
Conflict resolution and problem-solving skills under pressure.
A self-starter mindset and confidence working as an independent operator.
Comfort learning new technology, including proprietary studio management software, Slack, and Google Workspace.

Nice To Haves

A music education background or genuine passion for music and the performing arts.
Experience managing a music school, lesson studio, or arts program.
Experience with CRM and music studio management software such as MyMusicStaff, Opus1, Pike13, Mindbody, or TeacherZone.
Music retail or instrument accessories sales experience.

Responsibilities

Serve as the welcoming face of the studio, particularly during peak after-school hours.
Lead family and parent communications about scheduling, policies, and studio events.
Resolve student, parent, and teacher concerns with care and sound judgment.
Plan and coordinate recitals, student concerts, showcases, and community events.
Respond promptly and warmly to prospective student inquiries by phone, text, and email.
Guide families through enrollment and onboarding, from initial inquiry through scheduling the first lesson.
Match students with teachers and support long-term student retention.
Use Musicologie's marketing systems to promote the studio and grow its community.
Lead the hiring, onboarding, training, and coaching of music teachers using Musicologie's systems.
Oversee teacher and staff scheduling and roster management.
Support curriculum coordination across the teaching team.
Build a supportive, collaborative, high-performing team.
Oversee daily studio operations, scheduling, and facility maintenance.
Manage billing, invoicing, and payment collection, and maintain accurate data in studio management software.
Order supplies and materials and manage instrument inventory and merchandise, including instrument accessories.