Music Hall Cocktail Server - House of Blues Cleveland

Live Nation Entertainment•Cleveland, OH

4d•Onsite

About The Position

A Music Hall Cocktail Server will be responsible for using interpersonal skills to anticipate guest needs, upsell food and beverage and provide exceptional customer service to guests within the high volume, fast paced concert hall environment.

Requirements

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa
Attention to detail
Positive attitude
Teamwork; work well with others, in a high-volume and sometimes stressful environment
Keep a clean, well-groomed appearance
Punctual attendance with a flexible schedule including nights and weekends
Tolerance of all cultures, music, and art forms
Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)
Working knowledge of cocktail tray service, basic food service, drink recipes and garnishes, and point of sales systems

Nice To Haves

High School Diploma or equivalent
Experience in a in high volume, fast paced live music environment
Experience recognizing valid ID’s
Cash handling experience
Beer, Wine & Liquor knowledge, current with latest drink trends
Point of Sales knowledge, preferably MICROS

Responsibilities

Maintain line of sight/atmosphere control by circulating through your work area during shift
Follow House of Blues safety, health, and sanitation standards
Assist other employees as needed
Follow opening and closing procedures, checking out with manager on duty
Adhere to all HOB policies and procedures
Ensure responsible alcohol service per local ordinance and HOB alcohol policies
Request proper identification for anyone appearing under 30 years of age
Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager
Cash handling; bank procedures (cash pull/check out) and payment processing (on point of sales terminal) for both cash and/or credit transactions
Required to occasionally work special events scheduled within the venue
Interact with guests in a natural, friendly demeanor cultivating repeat business
Suggestively sell menu items to guests
Take and deliver food and beverage orders promptly, maneuvering trays through large crowds
Prioritize and organize drink orders
Clean spills, remove food, trash or other obstacles from tables/floor using proper lifting techniques