VIP Server - Vibrant Music Hall

Live Nation Entertainment • Waukee, IA

6d

About The Position

The VIP Server at Vibrant Music Hall provides guest service in a fast-paced live music venue. The role involves anticipating guest needs, taking and delivering beverage and food orders, processing payments, maintaining clean and safe guest areas, and serving alcohol responsibly in accordance with local requirements and venue policies. The server also supports other servers and staff as needed.

The work environment is often loud and stressful and requires extended periods of standing and working on one's feet. The position requires the ability to lift or move items weighing up to 25 pounds using proper lifting techniques. A flexible schedule and availability to work late hours are required.

Requirements

• Ability to work late hours.
• Flexible schedule.
• Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, and point of sales systems.
• Three years of work experience interacting with people in a positive environment.
• Tolerance of all cultures, music, and art forms.
• Responsible Alcohol Awareness Training Certification or equivalent.
• Ability to deal with intoxicated guests in a positive and safety-minded manner.
• Ability to stand for extended periods and work on one's feet.
• Ability to lift or move up to 25 pounds using proper lifting techniques.

Nice To Haves

• Cash handling experience.
• Experience recognizing valid IDs.
• Experience in a live music environment.

Responsibilities

• Anticipate and respond to guests’ needs.
• Suggestively sell beverages and menu items, take orders, answer questions, make recommendations, and upsell liquors.
• Communicate drink orders to the bar using the Point of Sales system.
• Deliver drinks while maneuvering trays through large crowds.
• Circulate through the work area throughout the shift to maintain line of sight and atmosphere control.
• Remove dirty glasses and dishes from tables, including lifting and moving bus tubs weighing up to 25 pounds.
• Keep tables clean and wiped.
• Clean spills and remove food, trash, or other obstacles from the floor using proper lifting techniques.
• Maintain venue safety and sanitation standards and follow venue housekeeping standards.
• Keep current on standard operating procedures.
• Request identification from guests who appear to be under 30 years of age.
• Serve alcohol responsibly in accordance with local ordinances, alcohol awareness training, and venue policies.
• Recognize signs of guest intoxication, courteously and safely refuse further alcohol service, and notify the manager.
• Receive payments and process cash, credit card, or Traveler’s check transactions according to venue policy.
• Ensure comp and void checks are processed according to HOB policy.
• Assist other servers and staff as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed