Cocktail Server

Charlestowne Hotels•Racine, WI

About The Position

The Cocktail Server provides excellent guest service in the cocktail lounge in accordance with food and beverage standards. The role requires broad food and beverage knowledge, attention to detail, strong interpersonal skills, and the ability to maintain poise and guest focus during high-volume periods. The position offers opportunities for growth within the Food and Beverage team. The server supports food and beverage preparation and service, keeps the back bar and lobby lounge clean and organized, communicates guest orders to the Kitchen and Bar, and helps guests find seating and receive orders promptly. The role also involves supporting hotel events, following sanitation and company standards, using the POS accurately, and carrying out other reasonable duties requested by Supervisors and the Manager on Duty.

Requirements

Excellent professional communication skills.
Positive attitude and ability to work efficiently and effectively with a variety of people and coworkers.
Ability to work under pressure or amid large guest crowds while maintaining a courteous and hospitable demeanor.
Ability to treat guests, peers, and management courteously and hospitably, regardless of department, position, or heritage.
Ability to handle money and make correct change while using the POS.
Ability to prioritize and multitask.
Ability to adapt to organizational and environmental changes.
Flexibility to work days, early mornings, evenings, weekends, and holidays.
Report to work as scheduled, neatly groomed, and in compliance with the company dress code.
Follow regulatory, company, and department policies and procedures.
Ability to move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
Ability to stand for extended periods.

Responsibilities

Provide guests with fresh, timely food service in the Bar.
Ensure food is presented properly and served at the appropriate temperature.
Follow governmental, DHEC, and Food and Beverage standards for sanitation, preparation, and cleanliness.
Assist the Bar team with preparation and food and beverage execution under Food and Beverage leadership.
Provide attentive service with attention to detail.
Maintain a clean and organized back bar and lobby lounge.
Assist with weekly, monthly, and quarterly cleaning objectives.
Communicate guest orders to the Kitchen and Bar.
Welcome guests, help them find seating, and ensure timely food and beverage service.
Stay aware of BEO schedules and hotel events, and assist with setup and breakdown for private and public events when needed.
Communicate clearly, concisely, and professionally with Spectator Bar staff and the Food and Beverage Manager / Executive Chef.
Use the POS accurately for guest checks and food and drink orders.
Help implement policies, strategies, and ideas communicated by leadership.
Perform other reasonable job duties as requested by Supervisors and the Manager on Duty.