Multisite Service Technician - Baltimore

Hines•Baltimore, MD

About The Position

The Multisite Service Technician oversees technical and mechanical work at the community to meet Hines standards. The role maintains property grounds and amenities, completes work orders, prepares vacant apartments for leasing and move-ins, and performs repairs and maintenance on mechanical, appliance, electrical, plumbing, and HVAC equipment. The technician follows Hines policies, safety practices, emergency procedures, and applicable code requirements, while supporting efficient operations and cost control. The position works indoors approximately 80% of the time and outdoors approximately 20% of the time. It requires lifting 25 pounds or more, climbing stairs and ladders, accessing remote or confined areas such as crawl spaces and roofs, and using a full range of manual dexterity. Shifts depend on the assigned property and may include early mornings, late evenings, weekends, and some holidays. Compensation is $19 to $24.75 per hour, plus bonuses and on-call compensation.

Requirements

High school diploma or equivalent from an accredited institution is preferred.
Two or more years of property maintenance or related experience.
General knowledge of plumbing, electrical work, general carpentry, HVAC, and appliances.
Strong interpersonal and communication skills.
Attention to detail, organization, and strong multitasking abilities.
Ability to meet the assigned property's shift requirements, which may include early mornings, late evenings, weekends, and some holidays.
Ability to work indoors approximately 80% of the time and outdoors approximately 20% of the time.
Ability to use olfactory, auditory, and visual senses.
Ability to lift 25 pounds or more.
Ability to climb stairs and ladders and access remote work areas and confined spaces, including crawl spaces and roofs.
Ability to use a full range of manual dexterity, including sitting, squatting, bending, kneeling, walking, and lifting.

Nice To Haves

EPA Type I & II or Universal certification for refrigerant recycling is strongly preferred.
Obtain applicable city or government licenses or permits when required, such as EPA refrigerant-recycling certification or Pool & Spa Operator certification.

Responsibilities

Complete assigned work orders promptly.
Maintain property grounds and amenities, including disposing of trash and debris, pressure washing breezeways and pool areas, and painting curbs and signage as needed.
Diagnose property issues proactively and provide solutions consistent with Hines policies, standards, and code requirements.
Identify opportunities to improve overall efficiency and productivity and provide suggestions.
Prepare vacant apartments for leasing and move-ins by inspecting them, identifying needed work, coordinating contractors and vendors as needed, and completing maintenance tasks.
Complete documentation and paperwork while avoiding disruption to other service requests.
Use proper safety techniques with mechanical and electrical equipment, and report injuries, accidents, and other safety issues to the appropriate contact.
Support cost-control programs by determining when parts can be repaired rather than replaced, when appropriate.
Use hand tools, power tools, testing equipment, safety devices, and other items safely, and ensure items are returned.
Notify the supervisor of needed supplies and assess what should be reordered without waste.
Understand and follow current emergency procedures.
Operate and adjust fire alarm and life-safety systems.
Follow Hines policies and standards.
Operate, adjust, maintain, and repair mechanical, appliance, electrical, plumbing, and HVAC-related equipment.
Complete required training programs within required timeframes.
Use computer skills to administer work-order programs and building operations.
Perform basic mathematical calculations.