Field Service Technician - Baltimore, MD

Vertiv Group•Baltimore, MD

About The Position

Vertiv’s Field Service Technician performs scheduled maintenance and remedial break-fix service on small- to medium-sized UPS, power distribution unit, and battery-system products, with assignments appropriate to completed classroom and on-the-job training. The role supports Vertiv’s Edge market, including retail, financial, and municipal customers, and requires building and maintaining strong relationships with customers, coworkers, sales representatives, and others. The technician may work under direct supervision or independently, depending on training, and provides on-site and telephone assistance. The position combines technical field service with safety, customer communication, administration, and productivity responsibilities. Work includes following service procedures and technical documentation, communicating with Technical Support, implementing Field Change Notices, completing accurate service and administrative records, maintaining company equipment and inventory, and working toward first-time fixes and customer satisfaction. Travel is required, and schedules may include weekends, evenings, and holidays. Candidates must pass pre-employment drug, background, and motor vehicle records checks. The position requires a valid driver’s license and the ability to meet the physical demands described in the posting.

Requirements

High School or Vocational School Diploma.
0–2 years of relevant industry experience, or 2–4 years of military experience in a related technical field, or an applicable education path described in the posting.
Valid driver’s license.
Professional and respectful written and verbal communication skills.
Ability to manage time and balance technical work with administrative tasks.
Ability to collaborate with peers, customers, suppliers, and leadership.
Ability to complete administrative work such as reports, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
Basic site evaluation skills, including assessment of environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written procedures and product manuals to perform service tasks.
Ability to use elementary repair techniques under directed supervision and complete service tasks to return units to operating condition under directed supervision.
Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
Ability to pass a pre-employment drug test, background check, and motor vehicle records check.
Ability to meet the physical demands of the position, including consistently lifting up to 50 pounds and occasionally up to 75 pounds.
Must be legally authorized to work in the United States; employment sponsorship is not provided.

Nice To Haves

ASEET or AMEET, or progress toward either credential.
Related technical military experience.

Responsibilities

Perform assigned service tasks according to company policies and procedures, including scheduled and remedial service on UPS, power distribution, and battery-system products.
Work under direct supervision or independently as appropriate to completed training.
Provide on-site and telephone assistance to customers.
Communicate with Technical Support about technical or procedural issues.
Implement Field Change Notices according to published guidelines and stay current on safety bulletins, safety field change notices, field change notices, and service tips.
Follow published safety guidelines, wear required PPE, operate and maintain the company vehicle according to local laws and company policy, and follow the work-hours policy, including the “14 hours rule.”
Report work-related accidents or injuries to appropriate personnel within 24 hours.
Complete timely and accurate timecards, expense and mileage reports, service-request closures, service reports, and other administrative tasks.
Maintain individual inventory and perform inventory cycle counts; maintain company property, including the vehicle, credit cards, PPE, test equipment, and laptop.
Communicate appropriately with internal and external customers, provide estimated arrival times when applicable, and complete and submit scheduled-maintenance documentation to customers and the local office.
Work to provide first-time equipment fixes and maintain customer satisfaction rates according to company guidelines.
Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and on time.
Make technical and commercial decisions under pressure, evaluate sites and equipment for appropriate billing status, and maintain productive utilization rates.
Follow company dress code and safety regulations, meet customer on-site response-time requirements, and comply with startup and escalation processes.
Maintain adequate internal communications.
Evaluate site conditions, including environmental temperature and general operating conditions.
Use electrical/electronic test equipment and fundamentals, follow technical documentation, and perform basic repairs under directed supervision.
Restore equipment to operating condition based on directed supervision and summarize work performed in written and verbal form.
Use a personal computer and associated applications, including Microsoft Office and Vertiv software.
Travel as required and work flexible schedules that may include weekends, evenings, and holidays.

Benefits

Company vehicle, smartphone, laptop, personal protective equipment, and other tools of the trade.
401(k).
Profit sharing.
Generous PTO/vacation plan.
Medical insurance.
Vision insurance.
Dental insurance.
Technical and leadership development.
Hands-on technical training at a training academy or regional training center.
24/7 technical and factory support and access to online technical documentation, work instructions, and troubleshooting guides.
Company-wide commitment to work/life balance.