Field Service Technician - Baltimore, MD

Vertiv•Baltimore, MD

8d•Onsite

About The Position

Vertiv is hiring a Field Service Technician to provide scheduled and break-fix service for small- to medium-sized UPS, power distribution unit, and battery system products. Duties are performed according to the technician’s classroom and on-the-job training. The role supports Vertiv’s Edge market segment, including retail, financial, and municipal customers, and requires establishing and maintaining excellent rapport with customers, coworkers, sales representatives, and others. The technician performs field service tasks under direct supervision or independently when training permits, provides on-site and phone assistance, communicates with technical support, and follows published service and safety procedures. The role also includes accurate administrative and inventory work, maintenance of company property, effective customer communication, and meeting productivity, service quality, and response-time expectations. Travel is required, and schedules may be flexible to include weekends, evenings, and holidays. Candidates must have a valid driver’s license and pass pre-employment drug, background, and motor vehicle records checks. Vertiv states it will make reasonable accommodations for qualified candidates with disabilities where required by applicable law.

Requirements

High school or vocational school diploma.
0–2 years of relevant industry experience, or 2–4 years of military experience in a related technical field; the posting lists these as experience alternatives.
Valid driver’s license.
Ability to communicate professionally and respectfully in writing and verbally.
Ability to prioritize and balance technical and administrative work and manage time effectively.
Ability to collaborate with peers, customers, suppliers, and leadership.
Ability to complete reporting, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
Basic site evaluation skills, including assessing environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written technical documentation, procedures, and product manuals.
Ability to perform elementary repair techniques and service tasks under directed supervision.
Computer proficiency with Microsoft Office, Vertiv software, and associated applications.
Willingness to travel and work flexible schedules that may include weekends, evenings, and holidays.
Ability to pass pre-employment drug, background, and motor vehicle records checks.
Ability to meet the physical requirements, including lifting up to 50 pounds consistently and up to 75 pounds occasionally.
Legal authorization to work in the United States; the employer will not provide sponsorship.

Nice To Haves

ASEET or AMEET qualification, or progress toward one.
Military technical background.

Responsibilities

Perform assigned service tasks in accordance with company policies and procedures.
Work under direct supervision or independently as permitted by completed training.
Provide on-site and telephone assistance to customers.
Communicate with Technical Support about technical or procedural issues.
Implement Field Change Notices according to published guidelines and keep current on safety notices, Field Change Notices, and Service Tips.
Follow published safety guidelines, maintain and operate the company vehicle according to law and company policy, and wear required PPE.
Follow the work-hours policy, including the “14 hours rule,” and report work-related accidents or injuries within 24 hours.
Complete administrative tasks accurately and on time, including time cards, expense and mileage reports, service request closure, and service reports.
Maintain individual inventory, perform cycle counts, and care for company property and equipment.
Communicate appropriately with internal and external customers and provide estimated arrival times where applicable.
Complete scheduled maintenance documentation and provide it to the customer and local office after each assignment.
Work to achieve a first-time fix and maintain customer satisfaction; attend customer meetings as required.
Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Meet productivity utilization and customer on-site response-time requirements.
Follow company dress code, safety regulations, and startup and escalation procedures.
Maintain adequate internal communications.
Perform basic site evaluations, including environmental temperature and general operating conditions.
Use written technical documentation, procedures, and product manuals to carry out service work.
Use elementary repair techniques under directed supervision and complete assigned service tasks to return equipment to operating condition.
Summarize and report work performed in written and verbal form.
Use a personal computer and associated applications, including Microsoft Office and Vertiv software.

Benefits

Company vehicle
Smartphone
Laptop
Personal protective equipment (PPE)
Tools of the trade
401(k)
Profit sharing
Generous PTO/vacation plan
Medical coverage
Vision coverage
Dental coverage
Technical and leadership development
Technical training at a Training Academy or Regional Training Center
24/7 technical and factory support
Technical online libraries of product documentation, work instructions, and troubleshooting guides
Work/life balance focus