Multi Unit Operations Manager

Planet Fitness • State College, PA

7d

About The Position

The Operating Partner is responsible for driving operational excellence, revenue growth, and brand consistency across 1–3 National Fitness Partners locations. The position ensures high standards of cleanliness, compliance, and member experience while leading teams to exceed key performance indicators (KPIs) and achieve company goals. It combines strategic leadership with hands-on operational work and requires certification to repair Life Fitness/Matrix equipment and an active Fitness Trainer Certification.

The role is based in State College, Pennsylvania. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with availability as needed in evenings and weekends for emergencies. The position is full-time and salaried, with a starting salary of $75,000 plus additional earning opportunities. Travel between assigned clubs is required, 50–75% as needed.

Requirements

• Minimum 2–3 years of multi-unit management experience.
• Certified Matrix Equipment Technician (required).
• Certified Fitness Trainer certification, maintained in active standing (required).
• Proven track record of driving KPIs and operational excellence.
• Strong leadership, communication, and interpersonal skills.
• Ability to travel between assigned clubs, 50–75% as needed.
• Must exemplify National Fitness Partners’ mission and core values daily.

Nice To Haves

• Multi-unit management experience in the fitness, retail, or hospitality industry is preferred.

Responsibilities

• Partner with the Regional Director to develop and implement strategic plans that achieve club-level revenue and operational goals.
• Ensure clubs operate within approved expense budgets and meet financial targets.
• Monitor KPIs, including closing percentage, Black Card percentage, secondary billing, PE@PF utilization, and year-over-year Black Card Membership growth.
• Maintain at least a passing monthly Club BER inspection score and uphold operational and brand standards.
• Monitor daily performance metrics and coach staff to meet or exceed standards for revenue, service delivery, and compliance.
• Hire, train, and develop motivated team members focused on delivering the Ultimate Member Experience.
• Reduce club turnover through intentional leadership, coaching, and recognition.
• Conduct regular one-on-ones and establish development goals and measurable objectives for staff.
• Model servant leadership and promote professionalism, teamwork, and accountability.
• Hold staff accountable to policies, procedures, and performance expectations, providing timely constructive feedback.
• Ensure clubs reflect the Planet Fitness brand promise through cleanliness, friendliness, and consistent service.
• Model and monitor front desk activities, including information-call scripting, member tours, membership enrollment and management through DataTrak, and courteous resolution of member issues.
• Maintain club cleanliness in accordance with National Fitness Partners and Planet Fitness standards.
• Build a welcoming member experience and ensure members feel valued and supported.
• Oversee marketing initiatives and ensure staff are trained to promote campaigns and promotions.
• Ensure compliance with OSHA, ADA, and company safety standards and maintain a safe, healthy environment.
• Respond to and accurately report member or employee accidents using company protocols.
• Perform and oversee basic Life Fitness/Matrix equipment repairs and maintenance to minimize downtime and maintain equipment reliability.
• Document and resolve safety and maintenance issues promptly.
• Keep payroll hours within budget through strategic scheduling and active labor-cost management.
• Approve staff timecards before payroll deadlines, ensuring accuracy and compliance with timekeeping policies.
• Support the Regional Director in meeting cost-control and profit-margin objectives across assigned clubs.
• Provide backup coverage and operational support for staff when needed.
• Demonstrate integrity, professionalism, and commitment to the company's core values.
• Participate in company-wide initiatives, meetings, and trainings as required.
• Perform other duties as assigned.

Benefits

• Growth opportunities; over 90% of the management team started as entry-level team members.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Company-paid basic life insurance and short-term disability.
• Employee Assistance Program.
• Free employee Black Card Membership.
• Additional earning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed