Multi Unit Operations Manager

Planet Fitness • Altoona, PA

4d • Onsite

About The Position

The Multi Unit Operations Manager, described in the posting as the Operating Partner, drives operational excellence, revenue growth, and brand consistency across 1–3 National Fitness Partners locations. The role ensures high standards for cleanliness, compliance, and member experience while leading teams to meet key performance indicators and company goals. It combines strategic leadership with hands-on club operations and requires certifications to repair Life Fitness/Matrix equipment and to serve as a Fitness Trainer.

The position is based in Altoona, Pennsylvania. It is full-time and salaried, with a stated starting salary of $75,000 plus additional earning opportunities. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with availability as needed in evenings and weekends for emergencies. Travel between assigned clubs is required, estimated at 50–75% as needed.

National Fitness Partners is the largest Planet Fitness franchise and serves over one million members across more than 200 clubs. Its stated values are Accountable, Driven, Passionate, and Ambitious, and its mission is to transform lives through affordable fitness.

Requirements

• Minimum 2–3 years of multi-unit management experience, preferably in fitness, retail, or hospitality.
• Certified Matrix Equipment Technician certification is required.
• Certified Fitness Trainer certification is required and must be maintained in active standing.
• Proven track record of driving KPIs and operational excellence.
• Strong leadership, communication, and interpersonal skills.
• Ability to travel between assigned clubs, estimated at 50–75% as needed.
• Ability to be available in evenings and weekends as needed for emergencies.
• Must exemplify National Fitness Partners’ mission and core values daily.

Responsibilities

• Partner with the Regional Director to formulate and implement strategic plans that achieve club revenue and operational goals.
• Ensure clubs operate within approved expense budgets and financial targets.
• Monitor and maintain focus on KPIs, including closing percentage, Black Card percentage, secondary billing, PE@PF utilization, and year-over-year Black Card membership growth.
• Maintain at least a passing monthly Club BER inspection score and adherence to operational and brand standards.
• Monitor daily performance metrics and coach staff to meet or exceed standards for revenue, service delivery, and compliance.
• Hire, train, and develop motivated team members focused on delivering the Ultimate Member Experience.
• Reduce club turnover through leadership, coaching, and recognition.
• Conduct regular one-on-ones and set development goals and measurable objectives for staff.
• Model servant leadership and promote professionalism, teamwork, and accountability.
• Hold staff accountable to policies, procedures, and performance expectations, providing timely constructive feedback.
• Ensure clubs meet Planet Fitness brand expectations for cleanliness, friendliness, and consistent service.
• Model and monitor front desk activities, including info-call scripting, member tours, membership enrollment and management through DataTrak, and courteous resolution of member issues.
• Maintain club cleanliness in accordance with National Fitness Partners and Planet Fitness standards.
• Promote a welcoming member experience and ensure members feel valued and supported.
• Oversee marketing initiatives and ensure staff are trained and actively promoting campaigns and promotions.
• Ensure compliance with OSHA, ADA, and company safety standards and promote a safe, healthy club environment.
• Respond to and accurately report member or employee accidents using company protocols.
• Perform and oversee basic equipment repairs and maintenance to minimize downtime and maintain equipment reliability.
• Document and resolve safety and maintenance issues in a timely manner.
• Keep payroll hours within budget through scheduling and labor-cost management.
• Approve staff timecards before payroll deadlines and ensure accuracy and compliance with timekeeping policies.
• Support the Regional Director in meeting cost-control and profit-margin objectives across assigned clubs.
• Provide backup coverage and operational support for staff when necessary.
• Lead by example, demonstrating integrity, professionalism, and commitment to company values.
• Participate in company-wide initiatives, meetings, and trainings as required.
• Perform other duties as assigned.

Benefits

• Growth opportunities; the posting states that over 90% of the management team started as entry-level team members.
• Paid time off for all employees.
• 401(k) retirement fund with employer matching up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Basic life insurance and short-term disability, 100% company paid.
• Employee Assistance Program.
• Free employee Black Card membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed