Multi-Store Manager

Jackson Hewitt • Beavercreek, OH

1d

About The Position

Under general supervision and in accordance with established company policies and procedures, the Multi-Store Manager participates in staffing, productivity, tax preparation, and marketing management for multiple offices within an assigned district. The role manages the day-to-day activities of seasonal team members across several store locations and drives operations to improve tax preparer efficiency, revenue, and office profitability. It involves access to sensitive and highly confidential information and handling diverse matters requiring working knowledge of the business.

The Multi-Store Manager leads recruiting and interviewing for seasonal employees, oversees associate performance and work schedules, and coordinates with Human Resources on employee relations matters and training. The role also ensures assigned locations meet company standards for office setup, technology, telecommunications, supplies, and facilities; maintains landlord and property manager relationships; and monitors financial and productivity reports. The position is accountable for office goals including revenue, cash control, and tax return count across the assigned area.

Requirements

• High school diploma/GED or equivalent related business experience.
• Two years of previous management or supervisory experience.
• Proficiency with computer software such as email, internet browsers, Word, Excel, and accounting or tax preparation software.

Nice To Haves

• Course of study in management, tax preparation, and/or accounting.
• Previous tax preparation experience.
• Possess a PTIN (Preparer Tax Identification Number).

Responsibilities

• Lead recruiting efforts and manage the interview process for seasonal employees in the assigned area.
• Manage leads from JHNet and other sources.
• Monitor associate performance for quality standards, deadlines, and proper procedures; correct errors or problems.
• Review and approve work schedules and timecards, and monitor the time tracker during all shifts.
• Work with Human Resources on employee relations issues or complaints and training.
• Ensure assigned locations meet company standards for office setup, buildouts and breakdowns, technology, telecommunications, office supplies, and facilities maintenance.
• Maintain relationships with property managers and landlords.
• Guide employees in handling difficult or complex problems and resolving escalated complaints or disputes.
• Monitor GL and P&L performance, holds, voids, rejects, discount reports, and productivity reports for the assigned store group.
• Meet office goals, including revenue, cash control, and tax return count in the assigned area.

Benefits

• Free tax training and continuing education for tax preparers are offered by Jackson Hewitt.
• Tax preparers have flexible scheduling and various rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED