Multi-Store Manager

Jackson Hewitt - 2790 • Beavercreek, OH

2d

About The Position

Under general supervision and in accordance with established company policies and procedures, the Multi-Store Manager participates in staffing, productivity, tax preparation, and marketing management activities for various offices within an assigned district. The role manages the day-to-day activities of seasonal team members at several store locations and drives operations at each location to maximize Tax Preparer efficiency and increase revenue and office profitability. The position involves access to sensitive, highly confidential information and handling diverse matters requiring working knowledge of the business.

Requirements

• High school diploma/GED or equivalent related business experience.
• Two years of previous management or supervisory experience.
• Proficiency with computer software applications such as email, internet browsers, Word, Excel, and accounting or tax preparation software.

Nice To Haves

• Course of study in management, tax preparation, and/or accounting.
• Previous tax preparation experience and a PTIN (Preparer Tax Identification Number).

Responsibilities

• Lead recruiting efforts and manage the interviewing process for seasonal employees in the assigned area; manage leads from JHNet and other sources.
• Monitor associate performance for adherence to quality standards, deadlines, and procedures, and correct errors or problems.
• Review and approve work schedules and timecards; monitor the time tracker during all shifts; work with Human Resources on employee relations issues, complaints, and training.
• Ensure assigned locations meet company standards for office setup, buildouts and breakdowns, technology and telecommunications setup, office supplies, and facilities maintenance.
• Maintain relationships with property managers and landlords.
• Guide employees in handling difficult or complex problems and resolving escalated complaints or disputes.
• Monitor GL and P&L performance, holds/voids/rejects, discount reports, and productivity reports for the assigned store group.
• Meet office goals, including revenue, cash control, and tax return count, in the assigned area.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED