Manager, Asset Protection - Multi-Store

Macy's•Trumbull, CT

About The Position

The Multi-Store Asset Protection Manager oversees all aspects of Asset Protection across multiple locations and supports company profit objectives and customer service goals. The role has an elevated scope of responsibility, including increased staff levels, higher sales volume, and higher shortage risk. The manager leads security operations, protects company assets and people, investigates shortage, manages security staff and fulfillment operations, oversees budgets and performance, and performs other duties as assigned. The role requires regular, dependable attendance and punctuality, and the ability to work a flexible retail schedule that may include day, evening, weekend, and holiday hours. It also involves substantial physical activity, including standing, moving, reaching, lifting, stooping, kneeling, crouching, and climbing ladders. Macy’s describes its workplace as dynamic and inclusive and offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, paid holidays, learning and leadership development, colleague resource groups, and volunteer opportunities.

Requirements

Bachelor’s degree or equivalent work experience in a related field.
3–5 years of direct experience.
Effective written and verbal communication skills.
Ability to draft reports and other communications and present to management and internal and external business partners.
Ability to interpret technical documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to work a flexible schedule with retail hours, including day, evening, weekend, and/or holiday hours.
Ability to lift at least 30 lbs., stand for at least two consecutive hours, and perform the physical activities described in the posting.
Ability to meet the role’s visual requirements, including close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Lead all security operations to support company profit objectives and customer service goals.
Protect and monitor company assets, alarms, property, employees, and visitors by enforcing company and security policies.
Hire, train, supervise, and develop security staff and direct reports.
Communicate with Facility Management and MSC Asset Protection about shortage and security issues, recommending solutions as needed.
Identify causes of shortage within the building, including investigating possible internal or external dishonest activity.
Ensure compliance with corporate security policies and procedures.
Secure and monitor the movement of trailers in and out of the facility.
Manage security fulfillment operations, including staff communications, balancing, work assignments, scheduling, throughput levels, and processing standards.
Develop and manage departmental budgets.
Ensure the department meets or exceeds requirements for safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution to plan.
Review analyses of activities, costs, operations, and forecast data to assess progress toward departmental goals and objectives.
Communicate consistently, thoroughly, and promptly with subordinates, peers, and senior management.
Write and conduct performance appraisals for security staff.
Provide a safe work environment and develop and enforce safe work practices.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement