Manager, Asset Protection - Multi-Store

Macy's•Durham, NC

4d•$59,115 - $98,385

About The Position

The Multi Store Asset Protection Manager oversees all aspects of Asset Protection across multiple locations and supports company profit objectives and customer service goals. The role carries an elevated scope of responsibility, including increased staff levels, higher sales volume, and higher shortage risk. The manager leads security operations, protects company assets and people, manages and develops Security Staff, oversees security fulfillment operations and departmental budgets, and ensures performance, safety, policy compliance, and effective communication. Other duties may be assigned.

Requirements

Bachelor’s degree or equivalent work experience in a related field.
3–5 years of direct experience.
Effective written and verbal communication skills.
Ability to draft reports and other communications and present to management and internal and external business partners.
Ability to interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Ability to meet physical demands including heavy lifting, constant moving, standing, and reaching with arms and hands; standing for at least two consecutive hours; lifting at least 30 lbs.; stooping, kneeling, crouching, and climbing ladders; and potentially reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Lead all Security operations to support company profit objectives and customer service goals.
Protect and monitor company assets, alarms, property, employees, and visitors by enforcing Company and Security Policies.
Hire, train, and supervise Security Staff; manage and develop direct reports for individual growth and performance excellence.
Communicate with Facility Management and MSC Asset Protection on shortage and security issues, recommending solutions as necessary.
Identify causes of shortage within the building, including investigating possible internal and/or external dishonest activity.
Ensure compliance with all Corporate Security Policies and Procedures.
Secure and monitor the movement of trailers in and out of the facility.
Manage Security fulfillment operations, including staff communications, balancing, work assignments, scheduling, throughput levels, and processing standards.
Develop and manage departmental budgets.
Ensure the department meets or exceeds performance requirements in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution to plan.
Review analyses of activities, costs, operations, and forecast data to determine departmental progress toward goals and objectives.
Ensure consistent, thorough, and timely communication to subordinates, peers, and senior management.
Write and conduct performance appraisals for Security Staff.
Provide a safe work environment for staff and develop and enforce safe work practices.
Maintain regular, dependable attendance and punctuality.
Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement