Manager, Asset Protection

Macy's•Tukwila, WA

About The Position

The Manager, Asset Protection oversees a high-shortage location and may have an elevated scope of responsibility, including executive direct reports, increased staffing, higher sales volume, or significant shortage risk. As the location’s subject matter expert on Asset Protection and shortage reduction strategies, this role supports the company’s topline results. The manager leads shortage prevention, investigations, safety, and merchandise protection efforts while developing the Asset Protection team and collaborating with store, division, regional, law enforcement, and community partners. The position requires a high school diploma or equivalent and 3–5 years of prior Asset Protection management experience. It involves a flexible schedule, including days, evenings, weekends, and holidays, and significant physical activity, including lifting, standing, moving, reaching, and climbing. Macy’s offers competitive pay and benefits, health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, learning and leadership development, colleague resource groups, and volunteer opportunities.

Requirements

High school diploma or equivalent.
3–5 years of prior Asset Protection management experience.
Demonstrated ability to lead and inspire teams while achieving shortage prevention goals and fostering a positive work environment.
Ability to develop and execute shortage prevention strategies suited to location-specific needs and challenges.
Strong interpersonal skills to build relationships with store, division, and regional leaders.
Ability to analyze theft trends and use reports, systems, and technology to identify and address concerns.
Clear and concise verbal and written communication skills for varied audiences, including senior leaders, colleagues, and external partners.
Ability to handle high-pressure situations professionally and adapt strategies to evolving challenges.
Strong organizational and time-management skills to manage resources, prioritize tasks, and meet deadlines.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform heavy lifting and constant moving, standing, and reaching with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 lbs.
Ability to stoop, kneel, crouch, and climb ladders; the role may require reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to sustain long periods in enclosed surveillance areas.
Regular, dependable attendance and punctuality.

Responsibilities

Lead the store executive team in planning, implementing, monitoring, and managing shortage prevention and awareness programs.
Build relationships with store, division, and regional leaders to gain support for shortage goals.
Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
Analyze theft trends using available Asset Protection reports, systems, and technology.
Promote shortage awareness and effectiveness, as measured by audit results.
Ensure the Asset Protection team understands and effectively executes policies and procedures.
Manage and monitor payroll expenses.
Support preparation, execution, and reconciliation of the annual inventory process.
Address significant shortage opportunities and develop impactful action plans to improve location and district results.
Take an elevated leadership role within the division, including special projects beyond normal responsibilities.
Uphold Macy’s commitment to diversity, inclusion, and respect in interactions with customers and colleagues.
Model exemplary service and lead the Asset Protection team in providing an outstanding shopping experience.
Maintain selling-floor merchandise protection standards, conduct Asset Protection audits, and review opportunities for action.
Educate the store population on Asset Protection best practices and promote a prevention-focused culture.
Maintain safety awareness and a safe shopping and working environment.
Handle proprietary, sensitive, and confidential information.
Manage high-profile incidents and special event management.
Recruit and develop qualified Asset Protection talent; support retention, career development, and succession planning.
Achieve results through others, including direct reports who may be hourly colleagues and leaders.
Contribute to the development of high-potential leaders and lead innovative projects and idea sharing among peers.
Address colleague concerns fairly and reasonably in keeping with company values.
Build partnerships with local law enforcement, prosecutors, and community leaders.
Support Macy’s brand values, community service, and Give Back opportunities.
Maintain regular, dependable attendance and punctuality.
Foster acceptance, respect, and authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement