Manager, Asset Protection

Macy's•Wellington, FL

1d•$56,300 - $93,700

About The Position

The Manager, Asset Protection oversees one of the company’s highest-shortage locations and may have an elevated scope of responsibility, such as executive direct reports, increased staffing levels, higher sales volume, or significant shortage risk. The manager serves as the location’s subject matter expert on Asset Protection and shortage-reduction strategies, supporting overall company results. The role leads shortage prevention and awareness programs, monitors investigations and theft trends, develops action plans, maintains protection standards, and manages payroll expenses and inventory activities. It also leads and develops the Asset Protection team, supports customer service and safety, handles sensitive information and high-profile incidents, and builds partnerships with store and regional leaders, law enforcement, prosecutors, and community leaders. The position may also take on special projects and other assigned duties.

Requirements

High school diploma or equivalent; candidates with this qualification are encouraged to apply.
3–5 years of prior Asset Protection management experience.
Demonstrated ability to lead and inspire teams toward shortage prevention goals while fostering a positive work environment.
Ability to develop and execute shortage prevention strategies tailored to the location.
Strong interpersonal skills to build relationships with Store, Division, and Regional leaders.
Ability to analyze theft trends and use reports, systems, and technology to identify and address concerns.
Clear verbal and written communication skills for communicating with senior leadership, colleagues, and external partners.
Ability to handle high-pressure situations professionally and adapt strategies to changing challenges.
Strong organizational and time-management skills to manage resources, prioritize tasks, and meet deadlines.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to sustain long periods in enclosed surveillance areas.
Physical ability to perform heavy lifting, constant moving, standing, and reaching with arms and hands; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders; and possibly reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Lead the store executive team in planning, implementing, monitoring, and managing shortage prevention and awareness programs.
Build relationships with Store, Division, and Regional leaders to support shortage goals.
Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
Analyze theft trends using available Asset Protection reports, systems, and technology.
Establish shortage awareness and effectiveness, as measured by audit results.
Ensure the Asset Protection team understands and effectively executes policies and procedures.
Manage and monitor payroll expenses.
Support preparation, execution, and reconciliation of the annual inventory process.
Identify significant shortage opportunities and develop action plans to improve location and district results.
Take an elevated leadership role within the division, including special projects beyond the normal scope of responsibility.
Uphold Macy’s commitment to diversity, inclusion, and respect.
Model exemplary service and lead the Asset Protection team in providing an outstanding shopping experience.
Maintain selling-floor merchandise protection standards and conduct Asset Protection audits.
Promote prevention awareness by educating the store population on Asset Protection best practices.
Maintain safety awareness and a safe shopping and work environment.
Handle proprietary, sensitive, and confidential information.
Manage high-profile incidents and special event management.
Participate in visits with senior leadership.
Recruit and develop Asset Protection talent and support retention, career development, and succession planning.
Achieve results through managing others, including hourly colleagues and leaders.
Help develop high-potential leaders, lead innovative projects, and foster idea sharing among peers.
Address colleague concerns fairly and reasonably in keeping with company values.
Build partnerships with local law enforcement, prosecutors, and community leaders.
Support Macy’s Brand values, community service, and Give Back opportunities.
Maintain regular, dependable attendance and punctuality.
Foster an accepting and respectful environment and authentic relationships with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement