Manager, Asset Protection

Macy's•Tigard, OR

5d•$56,300 - $93,700

About The Position

The Manager, Asset Protection oversees one of Macy’s highest-shortage locations and has an elevated scope of responsibility that may include executive direct reports, increased staffing, higher sales volume, or significant shortage risk. The role serves as the location’s subject matter expert on Asset Protection and shortage reduction strategies, using expertise in these areas to support company results. The manager leads shortage prevention and awareness efforts, theft investigations, and inventory activities; analyzes theft trends; maintains compliance with Asset Protection policies; and develops high-impact action plans. The role also promotes customer service, safety, merchandise protection, and awareness of Asset Protection practices across the store. The position recruits and develops talent, manages others, contributes to leadership development and special projects, and builds relationships with company leaders, law enforcement, prosecutors, and community leaders. The manager handles sensitive information and high-profile incidents, supports community service opportunities, and maintains dependable attendance and punctuality. Other duties may be assigned.

Requirements

High School Diploma or equivalent; candidates with this qualification are encouraged to apply.
3–5 years of prior Asset Protection management experience.
Demonstrated ability to lead and inspire teams to achieve shortage prevention goals while upholding company values and fostering a positive work environment.
Ability to develop and execute shortage prevention strategies tailored to the location.
Strong interpersonal skills to establish relationships with Store, Division, and Regional leaders.
Proficiency in analyzing theft trends and using reports, systems, and technology to identify and address concerns.
Clear verbal and written communication skills for communicating with senior leaders, colleagues, and external partners.
Ability to handle high-pressure situations professionally and adapt to changing challenges.
Strong organizational and time-management skills to manage resources, prioritize tasks, and meet deadlines.
Ability to maintain regular attendance and punctuality.
Ability to perform heavy lifting and constant moving, standing, and reaching with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders.
Ability to reach above eye level as needed.
Close vision, color vision, depth perception, and focus adjustment.
Ability to sustain long periods in enclosed surveillance areas.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Responsibilities

Lead the store executive team in planning, implementing, monitoring, and managing shortage prevention and awareness programs.
Build relationships with Store, Division, and Regional leaders to support shortage goals.
Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
Analyze theft trends using available Asset Protection reports, systems, and technology.
Establish shortage awareness and effectiveness, as measured by audit results.
Ensure the Asset Protection team understands and effectively follows policies and procedures.
Manage and monitor payroll expenses.
Support preparation for, execution of, and reconciliation of the annual inventory process.
Identify significant shortage opportunities and develop high-impact action plans to improve location and district results.
Take an elevated leadership role in the division, including special projects beyond the normal scope of responsibility.
Uphold Macy’s commitment to diversity, inclusion, and respect.
Role model exemplary service and lead the Asset Protection team in providing an outstanding shopping experience.
Maintain selling-floor merchandise protection standards, conduct Asset Protection audits, and identify action opportunities.
Promote a prevention-focused awareness culture by educating store colleagues on Asset Protection best practices.
Maintain safety awareness and a safe shopping and work environment.
Handle proprietary, sensitive, and confidential information.
Manage high-profile incidents and special event management.
Participate in visits with senior leadership.
Recruit and develop qualified Asset Protection talent and support retention, career development, and succession planning.
Achieve results through managing others, including hourly colleagues and leaders.
Contribute to the development of high-potential leaders.
Lead innovative projects and encourage idea sharing among peers.
Address colleague concerns reasonably and fairly, consistent with company values.
Build partnerships with local law enforcement, prosecutors, and community leaders.
Support Macy’s brand values, including community service and Give Back opportunities.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement