Manager, Asset Protection

Macy's•Wellington, FL

About The Position

The Manager, Asset Protection oversees a high-shortage Macy’s location, with an elevated scope that may include executive direct reports, increased staffing, higher sales volume, or significant shortage risk. As the location’s Asset Protection and shortage-reduction subject matter expert, this manager leads strategies that support the company’s business results. The role works with store, division, and regional leaders; manages investigations and prevention programs; promotes a safe and welcoming shopping and work environment; and develops Asset Protection talent. The position may also involve elevated divisional leadership and special projects beyond the normal scope of responsibility. The role requires a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs. It also includes substantial physical activity and the ability to work for extended periods in enclosed surveillance areas.

Requirements

High school diploma or equivalent is encouraged.
3–5 years of prior Asset Protection management experience.
Demonstrated ability to lead and inspire teams to achieve shortage-prevention goals while upholding company values and fostering a positive work environment.
Ability to develop and execute shortage-prevention strategies tailored to the location.
Strong interpersonal skills to build relationships with store, division, and regional leaders.
Proficiency in analyzing theft trends and using reports, systems, and technology to identify and address concerns.
Clear and concise verbal and written communication skills for diverse audiences, including senior leadership, colleagues, and external partners.
Ability to handle high-pressure situations professionally and adapt strategies to evolving challenges.
Strong organizational and time-management skills to manage resources, prioritize tasks, meet deadlines, and maintain regular attendance and punctuality.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform heavy lifting and frequent moving, standing, and reaching with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, and climb ladders; the role may involve reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to sustain long periods in enclosed surveillance areas.

Responsibilities

Lead the store executive team in planning, implementing, monitoring, and managing shortage-prevention and awareness programs.
Build relationships with store, division, and regional leaders to gain support for shortage goals.
Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
Analyze theft trends using available Asset Protection reports, systems, and technology.
Promote shortage awareness and effectiveness, using audit results to assess performance.
Ensure the Asset Protection team understands and effectively executes policies and procedures.
Manage and monitor payroll expenses.
Support preparation, execution, and reconciliation of the annual inventory process.
Identify significant shortage opportunities and develop higher-impact action plans to improve location and district results.
Take on an elevated divisional leadership role, including special projects beyond normal responsibilities.
Uphold Macy’s commitment to diversity, inclusion, and respect in interactions with customers and colleagues.
Model exemplary service and lead the Asset Protection team in providing an outstanding shopping experience.
Maintain merchandise-protection standards on the selling floor; conduct Asset Protection audits and identify opportunities for action.
Educate the store population on Asset Protection best practices and foster a prevention-focused awareness culture.
Maintain safety awareness and a safe shopping and work environment.
Handle proprietary, sensitive, and confidential information.
Manage high-profile incidents and special-event management.
Participate in visits with senior leadership.
Recruit and develop qualified Asset Protection talent, supporting retention, career development, and succession planning.
Achieve results through managing others, including hourly colleagues and leaders who may report directly to the role.
Contribute to the development of high-potential leaders, lead innovative projects, and encourage idea sharing among peers.
Build influence as a leader and address colleague concerns fairly and reasonably in keeping with company values.
Develop partnerships with local law enforcement, prosecutors, and community leaders.
Support Macy’s Brand values, including community service and Give Back opportunities.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement