Manager, Asset Protection

Macy's•Albany, NY

About The Position

The Manager, Asset Protection oversees one of the highest-shortage locations and has an elevated scope of responsibility that may include executive direct reports, increased staffing, higher sales volume, or significant shortage risk. As the location’s Asset Protection and shortage-reduction subject matter expert, this role supports company results by leading prevention strategies, investigations, safety and customer experience efforts, and team development. The manager may also take on divisional leadership responsibilities and special projects beyond the normal scope of the role. The position requires a high school diploma or equivalent and 3–5 years of prior Asset Protection management experience. It involves significant physical activity and the ability to work a flexible schedule, including days, evenings, weekends, and holidays, according to department and company needs.

Requirements

High school diploma or equivalent.
3–5 years of prior Asset Protection management experience.
Demonstrated ability to lead and inspire teams while achieving shortage-prevention goals and fostering a positive work environment.
Ability to develop and execute shortage-prevention strategies suited to the location’s needs and challenges.
Strong interpersonal skills for building relationships with Store, Division, and Regional leaders.
Ability to analyze theft trends and use reports, systems, and technology to proactively identify and address concerns.
Clear, concise verbal and written communication skills for diverse audiences, including senior leadership, colleagues, and external partners.
Ability to handle high-pressure situations professionally and adapt strategies as challenges evolve.
Strong organizational and time-management skills to manage resources, prioritize tasks, meet deadlines, and maintain regular attendance and punctuality.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to sustain long periods in enclosed surveillance areas.
Ability to meet the physical requirements of the role, including heavy lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.

Responsibilities

Lead the store executive team in planning, implementing, monitoring, and managing shortage prevention and awareness programs.
Build relationships with Store, Division, and Regional leaders to support shortage goals.
Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
Analyze theft trends using available Asset Protection reports, systems, and technology.
Promote shortage awareness and effectiveness, using audit results to assess performance.
Ensure the Asset Protection team understands and effectively executes policies and procedures.
Manage and monitor payroll expenses.
Support the preparation, execution, and reconciliation of the annual inventory process.
Identify significant shortage opportunities and develop impactful action plans to improve location and district results.
Take on an elevated divisional leadership role, including special projects beyond normal responsibilities.
Uphold Macy’s commitments to diversity, inclusion, and respect for customers and colleagues.
Model exemplary service and lead the Asset Protection team in providing an outstanding shopping experience.
Maintain merchandise protection standards on the selling floor, conduct Asset Protection audits, and identify action opportunities.
Promote prevention by educating the store population on Asset Protection best practices.
Maintain safety awareness and a safe shopping and work environment.
Handle proprietary, sensitive, and confidential information.
Manage high-profile incidents and special events.
Participate in visits with senior leadership.
Recruit and develop Asset Protection talent and support retention, career development, and succession planning.
Achieve results through managing others, including hourly colleagues and leaders.
Support the development of high-potential leaders, lead innovative projects, and foster idea sharing among peers.
Establish influence as a leader and address colleague concerns fairly and reasonably.
Build partnerships with local law enforcement, prosecutors, and community leaders.
Support Macy’s Brand values, community service, and Give Back opportunities.
Maintain regular, dependable attendance and punctuality.
Foster an accepting and respectful environment that strengthens relationships and authentic connections.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.
Tuition reimbursement.