Manager, Asset Protection

Macy's•Raleigh, NC

8d•$56,300 - $93,700

About The Position

The Manager, Asset Protection oversees one of Macy’s highest-shortage locations and has an elevated scope of responsibility that may include executive direct reports, increased staffing, higher sales volume, or significant shortage risk. This role serves as the location’s subject matter expert on Asset Protection and shortage reduction, supporting the company’s overall business results. The manager leads shortage prevention and awareness programs, monitors investigations and theft trends, maintains policy and merchandise-protection standards, and supports inventory processes. The role also provides leadership across the division on special projects, develops Asset Protection talent, builds relationships with law enforcement and community partners, and helps provide a safe, respectful shopping and working environment. The position requires a flexible schedule that may include days, evenings, weekends, and holidays. It also involves physical activity, including lifting, standing, moving, reaching, and using ladders, as well as sustaining long periods in enclosed surveillance areas.

Requirements

High school diploma or equivalent; candidates with this education are encouraged to apply.
3–5 years of prior Asset Protection management experience.
Demonstrated ability to lead and inspire teams toward shortage-prevention goals while upholding company values.
Ability to develop and execute shortage-prevention strategies tailored to the location.
Strong interpersonal skills for building relationships with Store, Division, and Regional leaders.
Ability to analyze theft trends and use reports, systems, and technology to proactively identify and address concerns.
Clear verbal and written communication skills for interacting with senior leadership, colleagues, and external partners.
Ability to handle high-pressure situations professionally and adapt strategies to changing challenges.
Strong organizational and time-management skills to manage resources, prioritize tasks, and meet deadlines.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform heavy lifting and constant moving, standing, and reaching with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders; and possibly reach above eye level.
Close vision, color vision, depth perception, and focus adjustment are required.
Ability to sustain long periods in enclosed surveillance areas.

Responsibilities

Lead the store executive team in planning, implementing, monitoring, and managing shortage prevention and awareness programs.
Build relationships with Store, Division, and Regional leaders to support shortage goals.
Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
Analyze theft trends using available Asset Protection reports, systems, and technology.
Maintain shortage awareness and effectiveness, as measured by audit results.
Ensure the Asset Protection team understands and effectively executes company policies and procedures.
Manage and monitor payroll expenses.
Support preparation, execution, and reconciliation of the annual inventory process.
Develop action plans addressing significant shortage opportunities to improve location and district results.
Take an elevated leadership role within the division, including special projects beyond the normal scope of responsibility.
Uphold Macy’s commitment to diversity, inclusion, and respect.
Model exemplary service and lead the Asset Protection team in providing an outstanding shopping experience.
Maintain selling-floor merchandise protection standards, conduct Asset Protection audits, and identify action opportunities.
Promote prevention awareness by educating the store population on Asset Protection best practices.
Maintain safety awareness and a safe shopping and work environment.
Handle proprietary, sensitive, and confidential information.
Manage high-profile incidents and special events.
Participate in visits with senior leadership.
Recruit and develop Asset Protection talent, supporting retention, career development, and succession planning.
Achieve results through managing others, including hourly colleagues and leaders.
Contribute to the development of high-potential leaders and lead innovative projects while encouraging idea sharing among peers.
Address colleague concerns fairly and consistently with company values.
Build partnerships with local law enforcement, prosecutors, and community leaders.
Support Macy’s brand values, including community service and ‘Give Back’ opportunities.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement