Multi Store Manager (Self Storage)

SecureSpace Management • Odenton, MD

24d • Onsite

About The Position

SecureSpace Management LLC is hiring a Multi Store Manager to support the Area Manager and District Manager and oversee the performance and brand standards of multiple assigned self-storage locations. The role focuses on sales, customer acquisition and service, vendor management, collections, occupancy, cleanliness, security, and facility operations. The manager supports departmental projects and initiatives and works collaboratively with staff, customers, and leadership.

The position requires frequent travel among assigned stores for scheduled shift coverage and operational support. The manager works with their team to develop shift schedules and must be flexible to work weekends and holidays depending on facility hours and team schedules. SecureSpace describes opportunities for career growth and offers a $1,500 retention bonus paid in two installments after 720 and 1,440 employment hours, subject to performance and attendance requirements.

The role involves regular property inspections and light maintenance, customer and sales interactions, computer use, and physical activity such as walking, bending, climbing, and lifting or carrying up to 50 pounds. Reasonable accommodations may be requested for the physical requirements. The manager must follow company policies, protect confidential information, and maintain a professional, dependable, and cooperative manner.

Requirements

• At least 3 years of experience in storage, retail, or hospitality.
• Strong verbal and written English communication skills.
• Customer-service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up storage-unit doors.
• Ability to travel frequently to assigned stores.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, and roll-up doors, and to reach overhead.
• Ability to operate a desktop or laptop computer and access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.

Nice To Haves

• Multi-unit experience is preferred but not required.

Responsibilities

• Exceed sales goals by promoting unit rentals, unit warranties, and moving supplies, and by securing positive customer reviews.
• Guide new customers through the rental process and ensure transactions are completed smoothly.
• Contact potential customers to confirm moving dates and ensure storage units are secured.
• Proactively manage past-due tenants and handle paperwork for the lien and auction process.
• Provide exceptional service to existing customers and meet their needs.
• Inspect properties daily for security, cleanliness, and upkeep; check locks, clean units, restock supplies, and perform light maintenance.
• Communicate results, updates, and recommendations to the Area Manager, District Manager, and Leadership Team.
• Travel frequently to assigned locations for scheduled shifts and operational support.
• Work flexibly on weekends and holidays as required by facility hours and team schedules.
• Follow company policies and procedures, protect confidential communications and customer information, and maintain professional, dependable, and cooperative conduct.

Benefits

• $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.
• Work/life balance with a five-day workweek and the opportunity to co-develop a schedule with the team.
• Company culture with growth opportunities throughout the U.S.
• Competitive starting pay and monthly bonus opportunity.
• Paid time off and company holidays.
• 401(k) with matching program.
• Medical, dental, and vision benefits.
• Free 10x15 self-storage unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed