Multi Store Manager (Self Storage)

SecureSpace Management • Odenton, MD

25d • $22 - $25

About The Position

SecureSpace Management LLC is hiring a Multi Store Manager to support the Area Manager and District Manager across assigned self-storage locations. The role collaborates with the team to prioritize sales, customer acquisition, vendor management, and store performance, while supporting departmental projects and initiatives. The manager ensures stores meet brand expectations for sales, collections, occupancy, customer experience, cleanliness, and facility operations.

The position requires frequent travel among assigned stores for scheduled shifts and operational support. The manager works with team members to co-develop shift schedules and must be flexible for weekend and holiday work according to facility hours and team schedules. The posting offers a $1,500 retention bonus, paid in two installments after 720 and 1,440 employment hours, subject to performance and attendance requirements.

The role includes physical activities such as sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, grasping, pushing, pulling, reaching overhead, and lifting or carrying up to 50 pounds. Qualified individuals must be able to perform essential duties with or without reasonable accommodation. Employees must follow company policies, maintain confidential information, act professionally and cooperatively, and demonstrate dependability.

Requirements

• At least 3 years of experience in storage, retail, or hospitality.
• Strong English verbal and written communication skills.
• Customer service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up storage unit doors.
• Ability to travel frequently to assigned stores for shift coverage and operational support.
• Ability to perform essential duties with or without accommodation, including the physical activities and lifting or carrying requirements described in the posting.
• Adherence to company policies and procedures and maintenance of confidential communications and customer information.
• Professional, courteous, cooperative, dependable conduct.

Nice To Haves

• Multi-unit experience is preferred but not required.

Responsibilities

• Exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and positive customer reviews.
• Guide new customers through the rental process and ensure transactions are completed smoothly.
• Contact potential clients to confirm moving dates and ensure their storage units are secured.
• Manage past-due tenants proactively and complete paperwork for the lien and auction process.
• Provide exceptional service to existing customers and meet their needs.
• Inspect properties daily for security, cleanliness, and upkeep, including checking locks, cleaning units, restocking supplies, and performing light maintenance.
• Communicate results, updates, and recommendations to the Area Manager, District Manager, and Leadership Team.
• Travel frequently among assigned locations for scheduled shifts and operational support.
• Work flexibly, including weekends and holidays, as required by facility hours and team schedules.
• Support the Area Manager and District Manager in meeting role expectations, and contribute to departmental projects and initiatives.
• Cooperate with staff and customers and help maintain assigned stores' sales, collections, occupancy, customer experience, cleanliness, and facility operations.

Benefits

• A five-day workweek with a schedule co-developed with the team.
• Company culture with growth opportunities throughout the U.S.
• Competitive starting pay and monthly bonus opportunity.
• Paid time off and company holidays.
• 401(k) with a matching program.
• Medical, dental, and vision benefits.
• Free 10x15 self-storage unit.
• $1,500 retention bonus paid in two installments after 720 and 1,440 hours of employment, subject to performance and attendance requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed