Multi Store Manager Crossgates Mall

EssilorLuxottica Group•City of Albany, NY

2d•$22 - $33•Onsite

About The Position

The Multi Store Manager drives results and oversees the operations of multiple Sunglass Hut stores within the same mall. This is an on-the-floor leadership role in a multi-unit environment, responsible for coaching, developing, and inspiring a team of brand ambassadors. The manager creates an environment where associates deliver exceptional service through The Sunglass Hut Experience, models the brand’s service behaviors, and works to exceed store and personal sales goals. The role ensures company policies and procedures, associate training and development, and manager responsibilities consistently meet brand standards. Success requires leadership, energy, quick decision-making, motivating the team, and holding associates accountable for results. The manager is accountable for sales and key performance indicators across the stores and personally, and spends most of their time on the sales floor engaging customers and coaching associates. Responsibilities also include recruiting and staffing, associate development, maintaining brand and operational standards, inventory control, and scheduling according to business needs. The manager is expected to work on the highest-traffic days, determined by market sales trends, to support the customer experience and sales goals.

Requirements

High school diploma.
At least 2 years of previous leadership experience.
Time-management skills.
Problem-solving skills.

Nice To Haves

Bachelor’s degree or equivalent experience.
Previous leadership experience in retail or customer service.

Responsibilities

Deliver sales goals and key performance indicators for both stores and personal sales.
Identify sales opportunities and performance gaps to achieve individual, store, and mall goals.
Create associate growth plans and performance improvement plans, document them, and follow up consistently to foster accountability.
Coach, develop, mentor, and inspire the team to improve mall performance and create shared wins.
Network, recruit, and hire to meet staffing needs, filling open positions promptly using appropriate company tools.
Train staff using onboarding tools and ensure training completion is reflected on saturation reports.
Create a fun, inspiring, and inclusive work environment that reflects the brand culture and KCI standards.
Spend the majority of working time on the sales floor engaging customers and coaching associates.
Continuously coach and develop the team to ensure consistent execution of The Sunglass Hut Experience.
Protect and build the integrity of the Sunglass Hut brand and represented brands, including building relationships with host environments.
Ensure adherence to brand standards and tools, operating policies and procedures, visual standards, inventory control, and associate training and development.
Manage associate scheduling according to business needs.
Work on the highest-traffic days, based on market sales trends, to support the customer experience and meet sales goals.