Store Manager - Crossgates

Macy's•Albany, NY

About The Position

The Store Manager leads sales and customer service efforts at Macy’s and oversees store operations, including selling and service, merchandising, sales promotion, maintenance, expense management, shortage prevention, and sales support functions. The manager develops the team through training, coaching, and development, and performs additional duties as assigned. The role drives sales and customer experience by building a customer-centric selling culture, maintaining merchandise and store standards, reviewing business performance, and coaching colleagues and leaders. It also leads recruiting, talent development, performance management, and colleague engagement, while supporting local community initiatives and fostering an inclusive, respectful environment.

Requirements

High school diploma or equivalent work experience in a related field.
5+ years of direct experience.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform the physical demands described in the posting, including lifting at least 30 lbs., standing for at least two consecutive hours, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Drive sales by fostering a customer-centric selling culture and identifying business-driving opportunities.
Develop the team through coaching, follow-up, recognition, and leadership development.
Ensure the leadership team conducts weekly business reviews and supports action plans to address deficiencies.
Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
Manage hours by promoting strong attendance and effective use of weekend hours.
Coach the leadership team to achieve Colleague Star Reward goals and communicate company initiatives, objectives, and priorities.
Promote shortage prevention and ensure compliance with policies and procedures.
Coach colleagues to deliver selling behaviors that enhance the customer experience.
Mentor Sales & Customer Service Managers in coaching colleagues using weekly Sales Reports and observations.
Review reports and colleague observations, provide constructive feedback, and identify improvement areas.
Recognize successful selling behaviors and coach the team to improve sales performance.
Maintain active supervision throughout the store and ensure a clean, organized, customer-ready environment.
Recruit qualified sales-focused leaders, build a talent pipeline, fill open positions, and prioritize internal colleagues for specified selling areas.
Ensure required training is completed on time and new hires receive leadership engagement.
Execute recognition programs and lead engaging storewide rallies.
Hold leaders accountable for consistent coaching and conduct ongoing talent analysis and career progression planning.
Use talent strategies and tools to develop colleagues and support promotion and advancement.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues.
Manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve colleague problems.
Lead the team in supporting local community initiatives.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Perform additional duties as assigned.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement