Part Time Floor Leader - Crossgates Mall

Lush Handmade Cosmetics•Albany, NY

About The Position

As a Part Time Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work on the shop floor to lead and inspire sales associates, helping them achieve their goals and creating an exceptional customer experience, a motivated team, and strong store operations. The role combines sales leadership and customer service with team development and operational responsibilities. You coach staff using sales results, demonstrate products and Lush’s brand values, build product knowledge, support an inclusive team environment, and help maintain store standards for cash handling, attendance, merchandising, inventory, and health and safety.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure as needed, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate team achievements.
Lead by example in delivering a high-quality customer experience, including product demonstrations; observe consultations and collaborate with the team to exceed daily sales goals.
Educate customers about Lush brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through customer interactions and community engagement.
Build product knowledge through ongoing learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Assess personal performance and seek feedback, resources, and opportunities for development.
Encourage open communication about diversity, equity, inclusion, and belonging; promote teamwork and recognize employees’ contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store at closing; take deposits to the bank when required at the location.
Model punctuality and attendance, encourage these standards among employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists to ensure team members are informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines and adjust product displays based on sales and customer experience.
Support management in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.