Part Time Floor Leader - Brea Mall

Lush Handmade Cosmetics•Brea, CA

8d•Onsite

About The Position

As a Part Time Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You spend much of your day on the shop floor leading and inspiring Sales Ambassadors to meet and exceed goals, while helping create an exceptional customer experience, a motivated team, and operational excellence. The role promotes a positive, productive work environment and supports Lush’s mission of making the world a better place one soap at a time. The Floor Leader coaches the sales team using StoreForce dashboard results, delivers excellent customer service and product demonstrations, communicates Lush brand values, and builds product knowledge. The position also supports employee development and inclusion, cash handling and store security, attendance and communications, visual merchandising, inventory practices, and compliance with company policies and health and safety standards. The position is based at Brea Mall and is scheduled for 20–29 hours per week.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
A flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure, and meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Lead by example in delivering an excellent customer experience, including product demonstrations; observe customer consultations and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values and communicate the company’s positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Continually develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback and opportunities to improve.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store at closing; take deposits to the bank when required.
Model reliable attendance and punctuality, and encourage the same across the team.
Monitor employee breaks and review daily communications, store updates, and task lists to keep team members informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and improve the customer experience.
Support management in maintaining store compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplaces, and health and safety.