Part Time Floor Leader - Crossgates Mall

Lush Handmade Cosmetics•Albany, NY

8d•Onsite

About The Position

The Floor Leader supports the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. The role helps create an exceptional customer experience, a motivated staff, and strong operational performance. The Floor Leader works on the shop floor, leading and inspiring sales associates to achieve their goals. By fostering a positive and productive environment, the Floor Leader supports customer and employee satisfaction and represents Lush's values and products.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop floor structure, and work toward sales goals.
Take ownership of sales results, grow the contribution of assigned segments, and celebrate team sales achievements.
Lead by example in delivering excellent customer experiences, including product demonstrations; observe customer consultations and collaborate with the team to exceed sales goals.
Educate customers about Lush's brand values and positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Continuously build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback and opportunities to improve.
Encourage open communication and listening around diversity, equity, inclusion, and belonging; foster teamwork, collaboration, and recognition of employees' contributions.
Manage cash handling, customer transactions, register opening and closing, cash drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required.
Model punctuality and attendance, encourage these standards among employees, monitor scheduled breaks, and review daily communications and task lists.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, assist management with inventory tasks, and adjust product displays using visual merchandising guidelines.
Support management in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace, health, and safety.