Part Time Floor Leader - Brea Mall

Lush Handmade Cosmetics•Brea, CA

9d•Onsite

About The Position

As a Floor Leader, you support the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work with fellow leaders to create an exceptional customer experience, a motivated team, and strong operational performance. The role is based on the shop floor, where you lead and inspire Sales Ambassadors to meet and exceed goals. You foster a positive, productive environment and promote Lush’s brand values through customer service, product knowledge, community engagement, and store operations. The position is part-time, scheduled for 20–29 hours per week.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience resolving customer-service issues in day-to-day operations.
At least 1 year of experience working in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, pursue sales goals, and celebrate achievements.
Deliver a high-quality customer experience, including product demonstrations, and observe and support customer consultations.
Educate customers about Lush brand values and communicate its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge; seek feedback and opportunities for professional development.
Encourage open communication and collaboration on diversity, equity, inclusion, and belonging, and recognize employees’ contributions.
Handle cash and customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model good attendance and punctuality, monitor employee breaks, and review daily communications and task lists.
Maintain a clean, organized, and visually appealing store.
Train team members on inventory best practices and fresh standards, support management with inventory tasks, and adjust displays using visual merchandising guidelines.
Support management in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.