Part Time Floor Leader - Brea Mall

Lush•Brea, CA

8d•Onsite

About The Position

As a part-time Floor Leader, you support the Store Management Team across store operations, sales, customer experience, and team development. You work on the shop floor to lead and inspire sales associates, help them achieve sales goals, and foster a positive, productive environment. The role includes opening and closing the store, analyzing sales results, coaching and training team members, and supporting operational excellence. You lead by example in delivering customer service and product demonstrations, sharing Lush’s brand values, and making informed product recommendations. You also help maintain store standards, support inventory and merchandising, and promote an inclusive workplace. The position is listed for 20–29 hours per week and pays $20.90 USD per hour in Brea.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and help meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Deliver an excellent customer experience on the shop floor, including product demonstrations; observe consultations and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values, including its positions on fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Build product knowledge and make informed recommendations to meet customer needs.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Assess personal performance and seek feedback, resources, and development opportunities.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork and recognize employees’ contributions.
Handle cash transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and attendance, and monitor employee breaks.
Review daily communications, store updates, and task lists to prepare team members for their shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support management in maintaining compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplace, and health and safety.