Part Time Floor Leader - Crossgates Mall

Lush•Albany, NY

8d•Onsite

About The Position

As a part-time Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work on the shop floor to lead and inspire Sales Associates, helping the team achieve its goals while creating an exceptional customer experience, a motivated staff, and operational excellence. The role emphasizes a positive, productive work environment and helping customers through product knowledge and recommendations.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service problems in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience with cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure as needed, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Deliver excellent customer experiences on the shop floor, including product demonstrations, and support customer consultations.
Educate customers about Lush brand values and communicate its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Build product knowledge and make informed recommendations for customers.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback and opportunities to improve.
Encourage open communication and listening around diversity, equity, inclusion, and belonging; promote teamwork and recognize employees’ contributions.
Manage cash handling, customer transactions, register opening and closing, cash-drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required.
Model punctuality and attendance, monitor employee breaks, and review daily communications and task lists.
Maintain a clean, organized, visually appealing store and adjust product displays in line with visual merchandising guidelines and sales.
Train the team on inventory best practices and freshness standards, and support management with inventory tasks.
Support store compliance and ensure staff follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.