Store Manager - Crossgates

Macy's•Albany, NY

9d•$98,900 - $249,000

About The Position

The Store Manager leads sales and customer service efforts at Macy’s and oversees all aspects of store operations, including selling and service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. Through training, coaching, and development, the Store Manager cultivates growth among the team. Additional duties may be assigned. The role drives a customer-centric selling culture, develops colleagues and leaders, ensures consistent execution of company initiatives and merchandise standards, and maintains a clean, organized, customer-ready store. The Store Manager recruits, develops, and manages a qualified team; supports colleague engagement and recognition; addresses performance and workplace concerns; and leads the team in supporting local community initiatives.

Requirements

High school diploma or equivalent work experience in a related field.
At least 5 years of direct experience.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform the stated physical demands, including heavy lifting, constant moving, standing, reaching, and lifting at least 30 lbs.
Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Drive sales by fostering a customer-centric selling culture and identifying business-driving opportunities.
Develop the team through coaching, follow-up, recognition, and leadership development.
Ensure weekly business reviews are conducted by the leadership team and support action plans to address deficiencies.
Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
Manage hours, attendance, and weekend-hours utilization.
Coach the leadership team to achieve Colleague Star Reward goals and communicate company initiatives, objectives, and priorities.
Promote awareness of shortage prevention and ensure compliance with policies and procedures.
Coach Professional and Hourly Colleagues to deliver selling behaviors that enhance the customer experience.
Mentor Sales & Customer Service Managers in using weekly Sales Reports and observations to coach colleagues.
Review reports and colleague observations, provide constructive feedback to leaders, and identify areas for improvement.
Recognize successful selling behaviors and coach the store team to improve sales performance.
Maintain an active supervisory presence and high customer-readiness standards throughout the store.
Recruit sales-focused leaders, build a talent pipeline, and fill open positions, prioritizing internal colleagues for specified selling areas.
Ensure timely completion of required training and leadership engagement with new hires.
Execute recognition programs and energize storewide rallies.
Hold the leadership team accountable for consistent coaching and conduct ongoing talent analysis and career progression planning.
Use talent strategies and tools to develop colleagues and support promotion and advancement.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues.
Manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve colleague problems.
Lead the team in supporting local community initiatives.
Maintain regular, dependable attendance and punctuality.
Foster an environment of acceptance and respect that strengthens relationships and authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement