General Manager - Crossgates

Panera Bread•Albany, NY

8d•$67,000 - $72,000

About The Position

Panera is hiring a General Manager to lead and oversee the success of its Crossgates bakery-cafe. The General Manager takes ownership of operations, makes strategic decisions, and creates an environment where team members can thrive and guests receive welcoming service. The role includes leading the bakery-cafe team, managing staffing and people development, maintaining operational and quality standards, delivering excellent guest service, and controlling costs and inventory. The General Manager also helps foster a culture of warmth, belonging, growth, and trust.

Requirements

Must be at least 18 years of age.
ServSafe certification, or ability to achieve it.
Proven ability to drive positive results through strong business acumen.
Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Must be able to work flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities.
Ability to lift, carry, push, or pull objects weighing 25 pounds.
Ability to stand and walk for up to 6 hours.
Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.
Any job offer is conditional upon the results of a background check.

Nice To Haves

3 or more years of restaurant General Manager experience preferred.

Responsibilities

Lead all aspects of the bakery-cafe team, including staffing, scheduling, people and career development, performance management, training, and succession planning.
Hire, onboard, and train team members, while motivating, engaging, inspiring, and celebrating the team.
Manage team performance to meet bakery-cafe goals, operational and quality standards, and guest service expectations.
Develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
Follow operational procedures and ensure successful execution of company strategies and initiatives.
Ensure guests are delighted by the quality of food, service, and staff.
Build relationships that encourage long-term guest loyalty.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets Panera’s health, food, safety, and culture standards.
Maintain the bakery-cafe’s overall costs and inventory.
Help build a culture of warmth, belonging, growth, and trust.