General Manager - Crossgates

Panera Bread • Albany, NY

7d

About The Position

The General Manager leads the bakery-cafe team and is accountable for the overall success of the location. The role oversees operations, makes strategic decisions, and creates an environment where team members can thrive and guests receive warm, high-quality service.

The General Manager owns staffing, scheduling, hiring, onboarding, training, performance management, team development, and succession planning. They ensure the bakery-cafe meets its business goals, operational and quality standards, and guest-service expectations; carries out company strategies and initiatives; maintains costs and inventory; and complies with company policies and applicable regulations. The role also maintains a healthy and safe workplace and supports a culture of warmth, belonging, growth, and trust.

The position requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. Candidates must be at least 18 years old. Three or more years of restaurant General Manager experience is preferred, and ServSafe certification is required or must be achievable. Any offer is conditional on the results of a background check. The role involves lifting, carrying, pushing, or pulling objects weighing up to 25 pounds; standing and walking for up to six hours; and communicating and understanding directions in a loud environment.

Requirements

• Must be at least 18 years old.
• ServSafe certification or the ability to achieve certification.
• Proven ability to drive positive results through strong business acumen.
• Proven ability to run effective shifts and direct, motivate, coach, and develop others in a fast-paced environment.
• Ability to work flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities.
• Ability to lift, carry, push, or pull objects weighing up to 25 pounds.
• Ability to stand and walk for up to six hours.
• Ability to communicate clearly and quickly understand directions from guests and associates in a loud environment.
• Any job offer is conditional upon the results of a background check.

Nice To Haves

• Three or more years of restaurant General Manager experience preferred.

Responsibilities

• Lead all aspects of the bakery-cafe team, including staffing plans, scheduling, people development, career development, performance management, training, and succession planning.
• Hire, onboard, and train team members; motivate, engage, inspire, and celebrate the team.
• Manage team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
• Develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
• Follow operational procedures and ensure successful execution of company strategies and initiatives.
• Ensure guests are delighted by the quality of food, service, and staff, and build relationships that encourage long-term guest loyalty.
• Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
• Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
• Maintain the bakery-cafe’s overall costs and inventory.
• Help build a culture of warmth, belonging, growth, and trust.

Benefits

• Competitive pay of $67,000–$72,000
• Eligible for quarterly bonuses
• Free on-shift meals and unlimited fountain beverages
• Paid vacation, sick time, and holidays
• Medical, dental, vision, life, and pet insurance
• 401(k) with match available
• Career advancement and leadership development opportunities
• Tuition discounts
• Team member perks and rewards
• Team member assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed