Multi Store Manager Mall of New Hampshire

EssilorLuxottica Group•Monroe, NC

1d•Onsite

About The Position

The Multi Store Manager oversees the operations and results of multiple Sunglass Hut stores within the same mall. This is an on-the-floor leadership role focused on managing store performance, coaching and developing brand ambassadors, and delivering the Sunglass Hut Experience. The manager models the brand’s service behaviors, drives store and personal sales goals, and ensures that company policies, procedures, training, and tasks meet brand standards. The role requires leadership, energy, sound judgment, and the ability to motivate the team and hold associates accountable for results. The manager spends most of their time on the sales floor engaging customers and coaching associates, while also overseeing staffing, scheduling, operations, inventory control, and visual standards. The manager is expected to work on the market’s highest-traffic days.

Requirements

High school diploma.
At least 2 years of previous leadership experience.
Time-management skills.
Problem-solving skills.

Nice To Haves

Bachelor’s degree or equivalent experience.
Previous leadership experience in retail or customer service.

Responsibilities

Deliver sales goals for both stores and personal sales, as well as all key performance indicators.
Identify sales opportunities and performance gaps to achieve individual, store, and mall goals.
Create associate growth plans and performance improvement plans, document them, and follow up consistently.
Coach, develop, mentor, and inspire the team to improve mall performance and foster accountability.
Network, recruit, and hire to meet staffing needs and fill open positions in a timely manner using company tools.
Train staff using onboarding tools and ensure training completion is reflected on saturation reports.
Create a fun, inspiring, and inclusive work environment that reflects the brand culture.
Spend most of the time on the sales floor engaging with customers and coaching associates.
Ensure consistent delivery of the Sunglass Hut Experience through ongoing coaching and development.
Protect and build the Sunglass Hut brand and the brands it represents, including relationships with host environments.
Ensure adherence to brand standards, operational policies and procedures, visual standards, and inventory controls.
Oversee associate training and continued development.
Manage associate scheduling according to business needs.
Work on the highest-traffic days, based on market sales trends, to support the customer experience and meet sales goals.