Seasonal Fulfillment and Receiving Support Associate, Mall of New Hampshire
About The Position
As a Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Tasks include receiving and organizing merchandise, tagging items, picking and packing orders, retrieving orders from back-of-house storage, delivering orders curbside, monitoring alerts to complete Buy Online Pickup In-Store (BOPS) orders on time, and helping keep the stockroom and sales floor efficient. The role also involves customer interactions, including greeting shoppers, listening and resolving issues, and delivering curbside orders with care. You help maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. You share loyalty program benefits, complete orders, organize the stockroom, and help prepare the team for the next day. The role emphasizes hospitality, teamwork, operational excellence, sales goals, and creating positive customer experiences. Seasonal colleagues are typically scheduled 10–20 hours per week. Hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; able to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, and organize merchandise and maintain an orderly stockroom.
- Pick, pack, retrieve, and complete customer orders, including Buy Online Pickup In-Store orders, on time.
- Deliver orders curbside and provide helpful customer service, including greeting customers and resolving issues.
- Monitor alerts to ensure BOPS orders are ready on time.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Share loyalty program benefits and help customers with their needs.
- Complete end-of-day tasks, organize the stockroom, and prepare the team for the next day.
- Collaborate with colleagues to support store operations, achieve sales goals, and improve customer and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
