Seasonal Fulfillment and Receiving Support Associate, Tippecanoe Mall

Macy's•Lafayette, LA

13h•Onsite

About The Position

The Seasonal Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps provide a smooth customer experience. The role includes receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; and monitoring alerts so Buy Online Pickup In-Store orders are completed on time. The associate also helps keep the stockroom and sales floor running efficiently and interacts with customers by greeting them, resolving issues, and delivering orders with care. Daily work may include receiving merchandise, tagging items, organizing the stockroom, learning about products and promotions, and preparing the store for business. Associates serve customers through helpful, attentive interactions on the sales floor and at curbside pickups, fulfill orders accurately and promptly, recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and help organize the stockroom and complete orders at the end of the day. Seasonal colleagues are typically scheduled for 10–20 hours per week. Hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays. The position requires frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability and willingness to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities and work independently as well as with a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain an orderly stockroom.
Pick, pack, and retrieve customer orders from back-of-house storage.
Monitor alerts and complete Buy Online Pickup In-Store orders on time.
Deliver orders to customers curbside and provide helpful customer service.
Greet customers, listen to their needs, resolve issues, and share information about products and promotions.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share loyalty program benefits, help customers with their purchases, and thank them for their business.
Complete orders and organize the stockroom to prepare for the next day.
Work collaboratively with colleagues to support store operations and achieve sales and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice