Retail Fulfillment and Receiving Support Associate, Tippecanoe Mall - Part Time
About The Position
As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, delivering orders curbside, monitoring alerts so Buy Online Pickup In-Store (BOPS) orders are ready on time, and keeping the stockroom and sales floor running efficiently. The role also involves greeting customers, resolving issues, and delivering curbside orders with care. Colleagues contribute to customer satisfaction and store performance through attention to detail, teamwork, operational excellence, hospitality, and a focus on sales goals. Daily work may include reviewing goals and product promotions; receiving, tagging, and organizing merchandise; helping customers and fulfilling orders; recovering the sales floor and fitting rooms; updating signs and pricing; restocking merchandise; and supporting merchandise moves. Colleagues collaborate with one another and work to improve individual and store results. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and colleague availability. All schedules include weekend shifts.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, and organize merchandise and maintain the stockroom.
- Pick, pack, and process orders, including retrieving items from back-of-house storage and delivering orders curbside.
- Process trailers and monitor alerts to ensure Buy Online Pickup In-Store orders are ready on time.
- Help keep the stockroom and sales floor operating efficiently and maintain inventory accuracy.
- Greet customers, listen to their needs, resolve issues, and provide helpful service during store visits and curbside pickups.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Review goals, learn about products and promotions, contribute to sales goals, and collaborate with colleagues to achieve store results.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
